COP 22 - UN Compact - Flipbook - Page 24
Our complaint percentage is year to date
2,25%. Out of these we are able to repair
the products approximately 4 out of 10
times (repairs include e.g. surface treatment,
repairs in edges, removement of adhesive
CLAIMS WITH SCRAPS
Our goal is to reach a 99,5% quality
ensurance. At the moment we are well above
the industry standard, but is also reaching a
level where improvements become harder to
achieve because we are down to marginals.
OTHERS / UNDECLARED
With an industry standard around 95%, it may seem too
trying to minimize waste, why we always inspect the faulty
ambitious to reach for a quality ensurance level above 99,%.
products, to detect whether or not a replacement is needed,
However, to us it is extremely important to improve our current
or we might be able to repair the product on side (if we find
rate for two reasons.
a repair equals a results as good as a replacement).
Last but not least, a faulty product equals two disappointed
First of all approximately 60% of our complaints leads to a
customers - Our direct B2B customers who advocate for our
scrapped product equalling an increased use of raw mate-
products, and the end user, who will experience product
rial. This do not fit our focus of being socially responsible,
*cf. MÅLBAR screening tool