COP 22 - UN Compact - Flipbook - Page 24
CO2
QUALITY
REPAIRS
EXTERNAL QUALITY
41,5%
In 2022
100%
98%
Goal 2023
95%
97,75%
2022
99%
99,5%
96,41%
Industry
Goal 2025
Goal 2024
2021
standard*
Our complaint percentage is year to date
2,25%. Out of these we are able to repair
the products approximately 4 out of 10
times (repairs include e.g. surface treatment,
repairs in edges, removement of adhesive
leftovers).
CLAIMS WITH SCRAPS
57,6%
2022
Our goal is to reach a 99,5% quality
ensurance. At the moment we are well above
the industry standard, but is also reaching a
level where improvements become harder to
achieve because we are down to marginals.
OTHERS / UNDECLARED
3,5%
In 2021
0,9%
In 2022
With an industry standard around 95%, it may seem too
trying to minimize waste, why we always inspect the faulty
ambitious to reach for a quality ensurance level above 99,%.
products, to detect whether or not a replacement is needed,
However, to us it is extremely important to improve our current
or we might be able to repair the product on side (if we find
rate for two reasons.
a repair equals a results as good as a replacement).
Last but not least, a faulty product equals two disappointed
First of all approximately 60% of our complaints leads to a
customers - Our direct B2B customers who advocate for our
scrapped product equalling an increased use of raw mate-
products, and the end user, who will experience product
rial. This do not fit our focus of being socially responsible,
delays.
*cf. MÅLBAR screening tool
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