COP 22 - Flipbook - Side 25
CO2
DELIVERY
ON TIME DELIVERY
(OTD)
97,56%
2021
97,84%
2022
SUBTRACTION SUPPLIER
CAUSED DELAYS
98,45%
98,64%
2021
2022
99%
Goal
On time delivery
For our B2B customers our vision is, that they spend time on
and Russia have led to challenges in our sourcing of solid
the end user, not us as their supplier, therefore we are looking
wood, as Ukraine is one the main areas for sourcing oak.
into creating new Partner Excellence agreements, related to
our handling of product service. Among others the partner
agreements should enable us to work closer together as a
Subtract supplier
team towards the customers, but also align our expectations
We expect some delays in achieving our goal of 99%
on good customer service. HORN has succeeded with a relatively high OTD, with only a minor prolongation in delivery
time during Covid-19.
Our goal of a 99% delivery ensurance, has been challenged
by first and foremost the pandemic, and the derived increase
in demand for products, which have led to a shortage in raw
materials. Furthermore, the current situation between Ukraine
delivery ensurance, due to the aftermath of the increased demand during the pandemic and not least the current situation.
However, if we subtract supplier-caused delays, we find that
we are relatively close to reaching our goal, as we reach
98.64% in 2022. Therefore, we will work with our suppliers,
to strengthen both our mutual OTD and not least the quality
incoming materials.
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