IntlSOS 30 Years - From East to West - Page 133



07 A Broadening Service | Preparation and Prevention
Prevention of ill health has become a priority
for our clients in addition to providing treatment
services for their global workforce.
— Dr Olivier Lo
Pandemic Preparedness
It was clear from our experience with both SARS
and avian flu that clients were looking to us, not
just to respond to those affected but to help
minimise the impact of future outbreaks on their
organisations. Following the 2003-2004 avian flu
outbreaks we created a Pandemic Preparedness
website to give our clients the latest information and
help them better prepare should a pandemic strike.
Other sources of information now available are our
Pandemic Reference Guide, regular email updates,
Pandemic Special Bulletin emails and our webinars.
We also worked further on formalising our
framework for dealing with such events. As Philippe
Arnaud points out, “on the back of avian flu, in
partnership with our medical professionals starting
with Dr Doug Quarry, we created our first Medical
Consulting product, ‘Pandemic Preparedness
Planning,’ designed to help our clients prepare in
case a serious influenza pandemic occurred. This
was a very exciting time that jump started our
Medical Consulting business.”
Many clients asked us to perform assessments of
their specific locations, and prepare detailed
Pandemic Preparedness Plans, outlining potential
threats and mitigation plans. Our work in this area
has proved very popular with our clients and the
recent concerns over Ebola have increased interest
in preparing for the worst. As Dr Doug Quarry points
out, “Our Pandemic Plans introduced the concept of
the Action Table, in which mitigation strategies
proportionate to the risk and impact are introduced.”
Of course businesses can be affected by far less
than a pandemic and this has also been a focus of
Left: Mask protection against air pollution,
Beijing, China, July 2014. Credit: Corbis
our service offering. Dr Myles Druckman’s work on
how infectious diseases such as TB can impact a
business was developed into a white paper and then
became the Health Incident Plan.
Raising Standards,
Raising Awareness
Our knowledge and experience of pandemics and
other events is unique, and over many years we
have collected a vast amount of information on
medical cases and traveller movements. This has
led Doctors Druckman and Quigley to produce a
number of academic papers, applying statistical
analyses to this information to see what it reveals.
These include two important papers published in
the highly regarded Journal of Occupational and
Environmental Medicine (JOEM):


‘Country Factors Associated with the Risk of
Hospitalization and Aeromedical Evacuation
Among Expatriate Workers’ was published in
2012. It looked at the association between
different country risk ratings and the incidence
of medical evacuations for expatriates, and
pointed to the potential to reduce risks through
pre-trip medicals and providing on-site medical
services in high risk countries.
‘Assessing the Risk of Work-Related International
Travel’, published in 2014, looked at the risks
faced by business travellers visiting countries
with different levels of risk, and how such risks
could best be mitigated.
Other publications by Dr Quigley have reported on
cases involving complex medical interventions. In
the aviation health sector, Dr Paulo Alves has
published several papers on his excellent analysis of
inflight medical events on commercial airlines, and
has demonstrated the significant benefit of ground
to air medical support. As well as sharing our
experience, these academic publications add to our
reputation for medical excellence.
We are also keen to make this information and
advice available to broader audiences. As well as
keeping our members informed, through online
updates, webinars and other means (see Tools of
Technology) we raise awareness at industry level. In
the early 2000s we began a series of medical and
security seminars and roundtables in different parts
of the world; and our experts continue to deliver
speeches and posters at industry meetings and
conferences. For example:


After the 2010 Ash Cloud we produced a
briefing paper in association with the
Association of Corporate Travel Executives
on lessons learned.
In the EMI sector, Dr Laurent Arnulf sits on
the industry-wide International Oil and Gas
Producers (IOGP/Ipieca) Health Committee
which develops guidelines for the oil and gas
industry to reflect emerging policies. Areas
covered include onshore and offshore primary
and emergency care, remote medicine, medical
evacuations, public and occupational health,
CSR and Duty of Care.
Recent years have also seen an increase in our
media exposure, especially in the US. Both
Dr Quigley and Dr Druckman have given many
interviews to CNN, The New York Times, CNBC and
other influential outlets, on public health concerns.
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