IntlSOS 30 Years - From East to West - Page 29



01 Early Days in Asia | Attention to detail in Japan
The Japanese experience taught
us that we could meet the needs of the
largest organisations in the world.
— Arnaud Vaissié
As Lisa emphasises; “In cases like this team work is
vital. The network of providers, and the wonderful
support we get from local government agencies,
Japanese consulates and embassies, are key to our
continued success.”
Lisa’s other memorable case also involved a fatality.
An elderly Japanese couple was visiting China when
the wife had a cerebral haemorrhage. Their insurer
agreed to cover the expenses of an evacuation to
Hong Kong as the nearest place of medical
excellence. But the husband and family really wanted
to take the patient home, as she was possibly dying.
Lisa spoke with the insurer and the family got their
wish; their return to Japan was fully covered by the
insurers. Lisa persuaded them that the husband was
very frail and it was better for all to go back to Japan.
Sadly, the lady died soon afterwards, but Lisa took
heart in knowing she had helped her get home and
be with her family.
Lisa Tan: “The Founders’ trust and support made me
bold enough to use my knowledge to create a service
delivery matching Japanese expectations. Prior to
that, I had the knowledge but not the experiences.”
Arnaud Vaissié: “The Japanese experience taught
us that we could meet the needs of the largest
organisations in the world.”
Right: Japanese tourists
trekking in sight of Mount
Everest, Nepal, 2002.
Credit: Corbis.
21

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