IntlSOS 30 Years - From East to West - Page 7



Contents
Foreword
Africa
57
Learning from Experience in Nigeria
59
Going Global
61
Chapter 7
A Broadening Service
122
Chapter 1
Early Days in Asia
Preparation and Prevention
123
1
North America
64
Duty of Care
127
A Great Idea
3
TRICARE Overseas Program
67
Local Community Projects
131
5
Europe
68
Freeport McMoRan, DRC
133
9
Extending our Reach to South America 71
Concierge and Lifestyles Services
134
Singapore – A Centre of Excellence
Our Learning Curve in Jakarta
Accessing Asia
14
Our Clinics
73
Attention to Detail in Japan
19
Our Assistance Centres
75
136
22
Chapter 5
A Changing World
Chapter 8
Developing a
Global Infrastructure
76
The Tools of Technology
137
23
Disasters and Diseases
77
TravelTracker
139
25
SARS
79
Technology Advances
140
83
Chapter 2
Remote Locations
First Steps
Learning to Adapt
What our Clients Say
26
Tsunami
Assistance Centres
142
Freeport, West Papua
29
Jakarta Unrest
87
Building a Global Network
148
Sakhalin
33
Joint Venture with Control Risks
91
A Professional Approach
35
The Challenges Continue
92
Key travel security events requiring
information, advice and assistance
94
Sports Supporters
97
Notable Oil & Gas Projects
Chapter 3
Beijing and Beyond
36
First Steps
37
Service Highlights
41
Chapter 6
Any Time, Any Place
98
Our Air Ambulance Service
99
Beijing Red Cross Joint Venture
43
Our First Direct Flights from
Mainland China to Taiwan
45
Our First Mass Evacuation
103
Beijing Olympics
47
Leading the Way in South Africa
105
Further and Future Developments
49
Creating Worldwide Coverage
109
Chapter 4
Globalisation & Growth
50
Expansion
51
Australasia
53
Supporting the Australian Government 55
Major Milestone for International SOS
Telemedicine
112
MedAire
114
Our Global Medical Supply Services
117
RMSI – Helping People in Hostile Places 119
Chapter 9
Our Culture
151
160
Our Founders Set the Style
161
A Working Trinity
163
Multinational and Multicultural
164
The Right People and Relationships
166
Supporting Others
169
Chapter 10
Final Reflections
170
Timeline
172
Acknowledgements
176
Credits
178

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