Student & Family eBook - Page 31



POLICIES
STEP 1 – INFORMAL COMPLAINT
Should you have concerns or complaints regarding your child’s experience at school, please address them directly with your child’s teacher.
He or she is the one most closely acquainted with your child and the
workings of the classroom, and can best answer your questions and
concerns.
Concerns or complaints about school staff, policies, and operations
should be communicated to the Executive Director.
STEP 2 – FORMAL COMPLAINT
If you have spoken with your child’s teacher and feel the matter is
unresolved or have further concerns, you may state your complaint
in writing and present it to the Executive Director. The Executive
Director has the authority to address any issue, and will endeavor to
rectify errors and resolve conflicts.
STEP 3 – APPEAL TO THE BOARD
If, after following the first two steps, you feel that your complaint or
concern has not been resolved, you may make a written appeal to the
Lewis & Clark Montessori Board. Address your letter to the Board
Chair, and it will be at the discretion of the Board whether to address
your complaint in a meeting or try to resolve the problem by other
means.
MEDIATION
Some conflicts are best resolved via mediation between the parties
involved. Lewis & Clark Montessori views this step as a positive and
constructive measure. In most cases, an outside professional mediator
will be called upon to serve in this role, and strict confidentiality will
be maintained.
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