Strategic Plan 2023 updated 11.21 - Flipbook - Page 5
O P E R AT I O N A L E X C E L L E N C E
We will continue to focus on operational performance as we move toward our
integrated operating model. In the integrated model, each community maintains
its unique brand and personality while supported by LifeSpire’s centralized
operating systems that deliver consistency, efficiency and cost savings.
CORE ACTIVITIES
•
Define and optimize the LifeSpire Operating System
•
Advance the use of data analytics and dashboards for performance
improvement and decision-making
•
Implement the LifeSpire Policy Management System
•
Reinvigorate our resident engagement and hospitality program to meet
evolving consumer expectations
O U TC O M E S
•
Exceed peer benchmark scores for resident engagement through overall
satisfaction and likelihood to recommend and promote LifeSpire communities
•
Achieve annual goals for key performance indicators (occupancy,
consolidated operating budget, community budgeted net operating income,
lending covenants)
•
Programs and services are recognized for excellence in the markets we serve
Strategic Plan 2023-2027
5