NCC Best Practice Guidance 03.2023 - Flipbook - Page 46
NCC BEST PRACTICE GUIDANCE
For Holiday Parks with
Holiday Caravans/Holiday Lodges
in Private Ownership
APPENDIX 4: NCC INFORMAL DISPUTE RESOLUTION SERVICE (NCC IDRS)
INDEPENDENT HOLIDAY CARAVAN PARK DISPUTE RESOLUTION SERVICE
NCC member holiday park owners/operators
should co-operate and comply with these
guidelines that outline an informal complaints
• Disputes already being considered by
another independent redress scheme
• Disputes where a legal advisor has been
handling process which includes access to
instructed or where qualified legal advice
an external, independent dispute resolution
has been sought
service.
• Disputes involving a holiday let / rental on a
member park
Step 1
• Disputes that have already been dealt with,
If the complaint is not resolved amicably
or are subject to some form of court action or
between you (the complainant) and the
tribunal hearing
park owner/operator (park) and the park is in
membership of the NCC, you may refer the
matter to the NCC Informal Dispute Resolution
Service (NCC IDRS).
• Disputes concerning warranties
• Disputes arising from a Business to Business
transaction
• Disputes where more than three months
have elapsed since the NCC member’s final
The NCC IDRS can be contacted
a) by email to nccidrs@thencc.org.uk
b) in writing to NCC IDRS, Catherine House,
Victoria Road, Aldershot, Hampshire GU11 1SS
written decision
• Disputes over Park Rules or Site Licence
issues or planning decisions/development of
the park, other than how they were handled
by the member park in line with the Licence
Matters that fall out of scope for NCC IDRS
include:
• Disputes with a company that is not a
member of the NCC
• Disputes relating to fitness for purpose or
Agreement.
• Disputes that involve any claims to property/
land rights
For a copy of the full consumer complaints
guidance please contact nccidrs@thencc.org.uk
satisfactory quality under the Consumer
Rights Act 2015
• Disputes relating to the amount of or
Step 2
If the matter cannot be resolved through this
increase in pitch fees or other charges levied
service, then the matter may be eligible to be
by the park owner/operator
referred to the Independent Holiday Caravan
• Disputes involving a residential park home
Park Dispute Resolution Service (IHCPDRS) or
or residential park - these are dealt with
you may choose to deal with the matter in other
via the First Tier Tribunal (FTT) Property
ways, including by taking legal action through
Chamber
the courts.
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