Annual Report Final 2 - Flipbook - Page 17
Q. We’ve heard you referred to as a
‘wellbeing entrepreneur’. How did you set
out to change what you saw?
Charlotte: When I get asked why I’ve done
what I’ve done, I say this is the place I’ve
always come from. Every client is the same,
in many ways. They know what they want.
Giving them that choice, even something
as small as milk or sugar in their tea, means
they can design the life they want.
Q. It sounds so obvious in hindsight, but
was clearly quite revolutionary at the time.
Charlotte: I was quite unpopular! I would
get a bit of push-back as keeping people in
hospital was the norm back then. But every
hospital, every service, needs a back door.
So more people can flow through, and
move on with their community and lives.
Q. Thinking holistically - is that what led
you to drive for employment opportunities
- with BP originally and now expanded
into Packable and Wellbees?
Charlotte: Absolutely. BP was ahead of
the time in terms of social consciousness.
And that was part of my vision, too.
That we don’t put people into boxes and
they can steer their own ship. If you want to
rent a house, buy a car, or have a holiday;
those are all possible - particularly when
you have work available to you.
Q. How does it feel to see that New
Horizons has grown to include services
that include those possibilities
for a full life?
Charlotte: It feels good! I’m proud of
what we’ve achieved collectively and I
want to see us go as big as we can. Keep
leading with passion, integrity, and respect
to influence all of Australia. If we don’t keep
pushing forward, change won’t happen.
You can see and hear more from
Charlotte in our origin video series
coming in 2024.
“Listen to what
people want, then
walk with them
to achieve it.”
17