Annual Report Final 2 - Flipbook - Page 26
Letter from
the CEO
2023 was another fantastic year for our
organisation, a mix of pursuing game-changing
ambitions, while doubling down on the basics.
Importantly, we remained steady on an
underlying basis in the face of fiscal headwinds
that are proving challenging for many of our
peers.
Our goal of becoming a $250 million organisation
by 2025 remains unchanged, nor has our vision
deviated. As a pioneer, we continue to rely on
our disruptive DNA to ensure we remain a worldclass social enterprise, providing exceptional
services while doing business in an ethical
and commercially sound manner. We are a
competitive enterprise, leaning into the notion
of ‘profit with purpose’, unapologetic about
chasing a black bottom line - recognising that
every additional dollar we bring in is simply more
investment in our services, our customers and our
people. We are constantly looking for ways to step
in and provide services where others are unable
to, as well as investing in new and innovative
revenue streams, and being an organisation for
all is very much in our near future.
2023 has contributed to our ambitions through
conscious efforts in stabilisation and optimisation.
These streams have been supported by our
ongoing commitment to transformation - while
we’ve made great progress, there is still much
to be done - and we have significant projects
underway around data, technology, customer
experience and our strategic positioning.