Annual Report Final 2 - Flipbook - Page 27
Revenue diversification has been a high priority. In
early 2023, we launched our ‘Barista Brunch Bar’
(BBB), a mobile food and coffee truck which we
piloted in North Ryde and Coffs Harbour. Now firmly
established, the coming 12 months will lead us to
explore the mobility aspect of these trucks - expect
to see them pop up at events across the State.
Our focus on stabilisation – operationally and in
terms of revenue – resulted in the difficult decision
to close our Aged Care home in North Ryde. We
supported all residents in finding suitable alternative
accommodation, and in the transition to their new
homes. The outcome of this decision is that we can
concentrate our resources on other service areas
within the organisation, aiming for the highest of
standards and the best of outcomes.
In terms of growth, i.am, the psychosocial youth
aftercare service we run in collaboration with the
Ministry of Health (NSW), has been extended for
another year. For young people up to the age of 25
(no lower age limit) we service Southwest Sydney
(Bankstown, Liverpool and Fairfield); Western Sydney
(Mt Druitt); the Coffs Harbour and Nambucca areas
of Mid North Coast NSW; and the Tamworth area
of Hunter New England. To date, over 480 young
people experiencing suicidality have been accepted
into the program, to identify their hopes and future
goals. It’s a program we’re incredibly proud of.
We continue to invest in our supported independent
living and lifestyle services, having welcomed 12
new residents and adding five new properties to
our portfolio in Queensland. The word ‘lifestyle’
is particularly important to us - it’s the important
element that makes a house a home. We are
consciously investing in properties that afford our
customers - the residents, the home makers - a
truly wonderful way of living, with access to parks,
community spaces, shopping centres, and where
possible, the coastal life.
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