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The Information Technology (IT) division
plays a critical role in the planning, design
and operation of HABC’s information technology systems. In FY18, IT collaborated with
HABC’s Operations division on the development and implementation of several new
tech initiatives, including the emergency alert
notification system, the online rental payment system and the HCVP landlord portal,
all discussed previously in this report. The IT
team also created efficiencies within its own
department and throughout HABC as a whole
by implementing the following initiatives:

Migration of HABC’s email and Microsoft Office Suite to Office 365, a cloud
based service which provides enhanced
security features and 24/7 accessibility
even if the central office loses network
connectivity due to emergency or other
HABC: A New Mission, New Vision, New Goals

Upgrade of old operating system to Windows 10;
Increased network bandwidth, allowing
HABC’s applications, email and Internet
to operate with greater speed to alleviate congestion on the network and to
better prepare the system for future applications;
New call management system for the IT
help desk which monitors for quality assurance, runs reports to determine peak
call times and trends, tracks call statistics
and records calls for training and quality
Email: communications@habc.org
HABC’s Office of Communications took on
several major initiatives in FY18. After decades of being coupled with the City’s Department of Housing and Community Development (DHCD) under the umbrella of
Baltimore Housing, HABC needed to create a
new brand and image to reflect that it is an
independent agency. With input from staff
and residents, our Communications department designed a completely updated look
for the agency, including a new logo and color palette. The new identity was created to
characterize HABC as a leading provider of affordable housing in Baltimore, enhance public perception, reinforce our commitment to
our mission and support the agency’s goals,
known as the Four Cs of HABC.
In a related effort, Communications separated the former Baltimore Housing website
into two portals on the same server for both
HABC and DHCD. The team also increased the
agency’s activity on social media and created
web pages dedicated to some of our key initiatives like the PSO Transformation Plan and
the development of HABC’s Strategic Plan.
The Communications team is currently developing a completely new website for HABC.
As part of an agency-wide effort to ensure
clear and consistent communication and reduce paper consumption, the department
launched several digital communication
tools, including quarterly electronic news-
letters to reach a variety of stakeholders. In
addition, the “Executive Director’s Corner”
was created to update HABC staff about information communicated to the HABC Board of
Commissioners each month.
In addition to these initiatives, Communications played a key role in the following efforts:

Created work space brand design for
the Office of Resident Services’ new
office location;

Developed “IT on the Move” and
“Strengthening the Bottom Line” campaigns to educate staff about the work
of our IT and Finance departments;

Created and distributed Sexual Harassment Awareness materials to inform
staff, public housing residents and HCVP
participants about the agency’s position
on sexual harassment;

Coordinated and/or promoted numerous events such as the KaBOOM! playground builds at McCulloh Homes and
Douglass Homes, RAD ribbon cuttings at
The Brentwood and The Ellerslie Apartments and Residents Services Inc.’s
Youth Summit and Rising Star Scholarship Golf Tournament; and

Collaborated with HABC’s Resident
Advisory Board (RAB) to develop a
marketing campaign, promote RAB
events and coordinated RAB’s participation in HUD’s RADblast, a series of
photo essays documenting the resident
experience with RAD conversions.
HABC is on Social Media.
Checkout us out & follow us at:


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