HABC annual report - Page 27



FAIR HOUSING & EQUAL OPPORTUNITY
www.HABC.org/FHEO
Email: fheo@habc.org
The Office of Fair Housing and Equal Opportunity (FHEO) Enforcement is responsible for
HABC’s compliance with the civil rights laws
that prohibit discrimination in housing and
for overseeing compliance with the Bailey
Consent Decree and the Thompson Settlement Agreement. The office responds to the
hundreds of requests that HABC receives
from it applicants, public housing residents
and voucher program participants for reasonable accommodations to address disabilities.
FHEO conducted several trainings throughout
the year on HABC’s reasonable accommodation policy and procedures to HCVP staff, asset managers and maintenance staff as well
as managers of the privately managed, longterm affordable and RAD sites. The trainings
provided information necessary to ensure
that staff knows and follows the policy and
procedures in compliance with the laws that
protect persons with disabilities.
In FY18 FHEO established a plan and procedures to improve language access to HABC’s
programs and activities by persons with
limited English proficiency (LEP). Although
HABC has made language interpretation and
translation services available for a number of
years, this new initiative provides HABC staff
with the necessary steps for accessing these
services. Staff in each HABC office was trained
on the LEP plan and procedures.
COMMUNICATION
Featured: Executive Director Janet Abrahams fields a resident’s question during a properties tour
HUMAN RESOURCES
25
www.HABC.org/HumanResources
Email: humanresources@habc.org
HABC’s Human Resources (HR) division administers a variety of programs and services
to support the mission of the agency by attracting, developing and retaining a skilled
and diverse workforce. In FY18, the HR team
organized a number of training sessions,
including specialized skills training for our
maintenance staff as well as a brown bag
series that covered a variety of professional
development topics. HR also spearheaded
employee recognition efforts throughout the
year, such an Administrative Professionals
Day event in April and an all-agency Employee Appreciation week in June. HR’s accom-
plishments in FY18 include the following:

Hosted a 2018 Health Benefits Fair, resulting in a 74% enrollment rate;

Held a Maintenance Job Fair that yielded over 150 applicants and hired 20% of
those applicants;

Launched a quarterly Employee Engagement survey to obtain feedback from
our staff about how HABC can increase
job satisfaction and make employment
with the agency a more rewarding experience, achieved an 85% participation
rate;


Created and issued new ID badges to all
HABC staff to reflect the agency’s new
brand; and
Held several agency-wide training sessions, including:
o Sexual Harassment Training 681 participants
o Fair Housing Training 670 participants
o Customer Service Training 619 participants.
In addition, HR took steps in FY18 to address
the health, safety and productivity of our
staff. The department oversaw a change in
insurance carriers and implemented a feature in ADP that allows staff to make changes
to their policies online. A workplace safety
assessment was performed, and we will be
implementing the recommendations of the
report in the coming months. HR also began
the process of developing an HABC Employee
Handbook and updating many of the agencies
policies and procedures.
COLLABORATION
Featured: HABC Staff at the City Hall Lawn Pavilion
www.HABC.org

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