ID-5184 Wonca Abstracts supplement L-Z 13-10-23 - Flipbook - Page 44
WONCA 2023 Supplement 2: WONCA 2023 abstracts (L–Z)
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All hands on deck: A workshop on how to engage patients
and their families in patient safety
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Dr Victor WK Loh1, Prof Jose Maria Valderas Martinez1, A/Prof Victor Ng2, Sky Wei Chee Koh3
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NUS Medicine, Division of Family Medicine, National University of Singapore, 2Schulich School of
Medicine and Dentistry, Western University, 3National University Polyclinics, National University
Health System
People using healthcare services, both patients and their families, have an essential role as coproducers of their health and their healthcare. They uniquely represent the consistent factor throughout
the care pathway and benefit from a privileged perspective that can elicit vital information for improving
healthcare. Patient and family engagement is the process of building the capacity of patients, families,
carers, as well as healthcare providers, to facilitate and support the active involvement of patients
in their own care in order to enhance safety, quality and people-centredness of healthcare
service delivery.
Tapping into such a rich resource can significantly improve safety in primary care. In 2017, the US
Agency for Healthcare Research and Quality (AHRQ) developed the Guide to improving patient
safety in primary care settings by engaging patients and families. This landmark document provides
a compilation of evidence-based best practices for improving patient safety through patient, family
and caregiver engagement. The World Health Organization, in particular, has made patient and family
engagement a key priority in patient safety through the development of the WHO technical report on
safer care Patient engagement (led by one of the workshop presenters) and by selecting patient and
family engagement as the theme for the 2023 WHO Patient Safety Day. The WONCA Working Party in
Quality and Safety is contributing to this agenda with a scoping review that will elicit additional updated
evidence of relevance for family practice.
In this skills-building session we will revisit how patient and family engagement may contribute to
patient safety. We complement the reference guidance for family doctors with the perspective of more
recent work conducted by the WONCA Working Party to consider the role of patients and families and
how they may be partners in ensuring the safety of patients.
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