REIQ Best Practice Guidelines v03.23 - Flipbook - Page 38
4. SCOPE OF SERVICES
(a) Member Property Managers should identify
the scope of the services they may provide to
the Client and their fees in connection with the
services, this includes:
i. Letting the property;
ii. Paying outgoings/disbursements of the
property on behalf of the Client;
iii. Collecting rent and outgoings;
iv. Conducting inspections;
v. Attending to matters on behalf of the
Client in compliance with the Form 18a
General Tenancy Agreement and RTRA
Act including QCAT;
vi. Issuing notices to the tenant; and
vii. Administration and other office duties.
(b) Member Property Managers’ fees must be
particularised in the PO Form 635.
(c) If a Member Property Manager is authorised to
pay any amount on behalf of a Client in relation
to the property, the maximum authorised
amount must be set out in the PO Form 636.
(d) If a Member Property Manager is required to
make a payment greater than the maximum
authorised amount, the Member Property
Manager must obtain instructions in writing
from the Client authorising the amount to be
paid by the Member Property Manager.
(e) The Member Property Manager must obtain
any documents, notices or invoices it
reasonably requires to carry out its services in
relation to the property. If the Client does not
provide the Member Property Manager with
such information it requires, the Member
Property Manager should give the Client a
warning advising of what services the Member
Property Manager will not be able to carry out
as a result (for example, if a Member Property
Manager is instructed to make payment of an
outgoing but is not provided the notice or
invoice with payment details).
Read about how to
change management fees
listed in your Form 6 by
completing a valid Variation.
5. TRANSFER OF MANAGEMENT
(a) If a Member Property Manager is appointed to
manage a property with an existing tenant, the
Member Property Manager should:
i. obtain all documents and information
required from the Client or the former
property manager (if applicable) to
manage the property and carry out their
services; and
Note: documents may include, but are not limited to, a
copy of the Form18a General Tenancy Agreement,
Form1a Entry Condition Report, copy of any notices
previously issued to the tenant, copy of any
correspondence between the tenant and former property
manager concerning the condition of the property or
rights of the tenant, statement of account, copies of
invoices, bills and notices issued for the property such as
utilities (if applicable).
ii. provide the requisite Notices to the
tenant advising that they have been
appointed and any other information the
tenant may require.
(b) The outgoing Member Property Manager
should use their best endeavours to provide
the newly appointed Member Property
Manager with all documents required by the
incoming Member Property Manager.
(c) The Member Property Manager must promptly
provide an RTA Form 5 Change of property
manager/owner to the RTA.
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Property Occupations Act 2014, ss 104, 105
Property Occupations Act 2014, s104(1)(c)
REIQ BEST PRACTICE GUIDELINES
V08.23
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