REIQ Best Practice Guidelines v03.23 - Flipbook - Page 48
43. SMOKING
40. POOL COMPLIANCE
If there is a regulated pool at the property, the
Member Property Manager should obtain from the
Client evidence that the pool, pool fencing, gate
and locks are compliant with the Building Act 1975.
The property must not be let without first obtaining
a pool compliance certificate.
41. PETS
Member Property Managers must:
(a) seek their Client’s instructions when a tenant
requests a pet at the property and ensure a
response is given to the tenant within 14 days
of receiving the request.
(b) notify their client that:
i.
a failure to respond to a pet request within
14 days from the date of the request will
be deemed approval;
ii.
the Client can only refuse a pet request on
prescribed grounds, and they must give
reasons to the tenant for why they believe
those grounds apply; and
iii.
the Client may impose conditions on a pet
approval in line with the prescribed
requirements.
The REIQ Tenancy Laws Toolkit
sets out the requirements in
relation to pet requests,
approvals, and refusals.
(a) It is recommended that Member Property
Managers direct their Client to seek
legal advice if the Client instructs the
Member Property Manager to insert a Special
Condition in the Form 18a prohibiting a tenant
to smoke in the property.
(b) If the Client upon receiving legal advice
proceeds with prohibiting the tenant from
smoking within the property, Member Property
Managers should insert a special condition
prepared by the legal representative in the
Form 18a.
44. FIXTURES AND STRUCTURAL
CHATTELS
(a) Member Property Managers must not permit a
tenant to attach a fixture or make a structural
change to the property without the Client’s
written agreement.
(b) If the Client agrees to the tenant’s request, the
Member Property Manager should ensure the
agreement is communicated in writing to the
tenant, specifying the exact conditions of the
Client’s consent in clear, defined wording and
describing the nature of the change.
45. CHANGING LOCKS
(a) A tenant or Member Property Manager (at their
Client’s instruction) may change locks of the
property for a reason permitted under the
RTRA Act55, including:
i.
the parties agree to the change;
ii.
the party requiring the change has a
reasonable excuse;
iii.
the party believes the change is
necessary because of an emergency;
42. PEST MANAGEMENT
If a Member Property Manager is required to
arrange a pest management activity at the
property, the Member Property Manager must only
engage a licensed pest management business to
conduct the activity. Member Property Manager’s
should seek evidence that the pest management
business is licensed.
55
Residential Tenancies and Rooming Accommodation Act 2008, s211
REIQ BEST PRACTICE GUIDELINES
V08.23
48