REIQ Best Practice Guidelines v03.23 - Flipbook - Page 51
(b) If the Member Property Manager is notified by
the tenant of an emergency repair, the
Member Property Manager should use
reasonable endeavours to action or deal with
the request or notification as soon as
practicable.
(c) Member Property Managers should advise
their Client if an emergency repair has been
done or must be done at the property. If the
Client instructs the Member Property Manager
not to attend to the repair or reimburse the
tenant’s costs, the Member Property Manager
should direct their Client to seek legal
advice about their obligations under the
RTRA Act.
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(d) An emergency repair includes :
i.
a burst water service or a serious water
service leak;
ii.
a blocked or broken lavatory system;
iii.
a serious roof leak;
iv.
a gas leak;
v.
a dangerous electrical fault;
vi.
flooding or serious flood damage;
vii.
serious storm, fire or impact damage;
viii.
a failure or breakdown of the gas,
electricity or water supply to property;
ix.
a failure or breakdown of an essential
service or appliance on property for
hot water, cooking or heating;
x.
a fault or damage that makes property
unsafe or insecure;
xi.
xii.
50.
a fault or damage likely to injure a
person, damage property or unduly
inconvenience a tenant of property;
and
a serious fault in a staircase, lift or
other common area of property that
unduly inconveniences a tenant in
gaining access to, or using, the
property.
ROUTINE REPAIRS
(a) Member Property Managers should obtain
their Client’s consent to arrange routine repairs
and maintenance at the property.
(b) If a Client does not authorise a routine repair
for which the Member Property Manager
knows to be a legal requirement, the Member
Property Manager should direct the Client to
obtain legal advice about the request for
routine repair. The Member Property
Manager should also seek legal advice and
consider termination of their appointment.
(c) Routine repairs are all other repairs which are
not defined as emergency repairs under the
RTRA Act61.
51. REPAIRS AND MAINTENANCE –
SPEND LIMIT
(a) Member Property Managers should seek to
obtain an authorisation from the Client for the
maximum authorised spend limit under Part
8.2 of the PO Form 6, to be the maximum
amount permitted under the RTRA Act, being
currently 4 weeks’ rent62.
(b) Member Property Managers should explain the
benefit of including a sufficient authorised
spend limit so that the Member Property
Manager will not be hindered if a request for
emergency repairs or a valid re-imbursement
to the tenant, is received.
REIQ Suite of Property
Management Forms
available in Realworks
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Residential Tenancies and Rooming Accommodation Act 2008, s214
Residential Tenancies and Rooming Accommodation Act 2008, s215
62
Residential Tenancies and Rooming Accommodation Act 2008, s219
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REIQ BEST PRACTICE GUIDELINES
V08.23
51