RIR-Brochure - Catalog - Page 7
The Riwal Way
On Rent
Operator
safety training
Manage rentals
with My Riwal
app and
portal
96%
on-time
delivery
Over 20.000
machines
On-site
maintenance
within
9 hrs
95%
uptime
Best
Customer
Experience
Ready
Line
Off Rent
Proximity:
75
international
depot
locations
1 day
pickup
97%
invoice
accuracy
Machines
inspected before
each delivery
Workshop
Riwal’s mission is to deliver the best customer experience in the industry.
But we know that it takes more than good intentions to fulfill that promise.
That’s why we’ve implemented The Riwal Way.
The idea of The Riwal Way is to create standardised
to distil their feedback into several value drivers as
systems for every aspect of our business, to ensure
shown above. Put together, they became The Riwal
the same quality product and service with every
Way; an operating model totally focused on con-
single customer, every time we do business,
stantly developing and advancing standardised sys-
anywhere in the world.
tems. This enables us to deliver the best customer
experience to all of our customers. Riwal Internatio-
To create The Riwal Way, we asked our customers,
nal Rental exemplifies this by ensuring our customers
what they valued the most about us. We were able
have the equipment and support they need to focus
on the things they do best.
riwal.com