Riwal Corporate Brochure - Flipbook - Page 9
On Rent
Operator
safety training
Manage rentals
with My Riwal
app and
portal
96%
on-time
delivery
95%
uptime
Over 19.000
machines
Best
Customer
Experience
Ready
Line
Off Rent
Proximity:
75
international
depot
locations
The Riwal Way
Onsite
maintenance
within
9 hrs
1 day
pickup
97%
invoice
accuracy
Machines
inspected before
each delivery
Workshop
Our mission is to deliver the best customer experience in the industry. But we know that
it takes more than good intentions to fulfill that promise. That’s why we’ve implemented
The Riwal Way. The idea of The Riwal Way is to create standardised systems for every
aspect of our business, to ensure the same quality product and service with every single
customer, every time we do business, anywhere in the world.
To create The Riwal Way, we asked our customers
number one priority – to invoice accuracy.
what they valued most about us and what was
And with that knowledge, we built an operating
most important to them when they did business
model that is totally focused on delivering those
with us. We were able to distill their feedback into
value drivers to our customers.
six “value drivers” ranging from safety – everyone’s
riwal.com