RWL-CSR-Report-use-mail - Flipbook - Page 57
GRI 416: Customer Health and Safety 2016
416-1 Assessment of
The products and services can be categorised as: rental/sales
the health and safety
of equipment, sales of spare parts, training and maintenance of
impacts of product
We assess all categories on health and safety impact.
Our policy reflects our commitment to customer Health and
Our strategy is customer-centric; the way of operating and
making decisions focuses on customer demand and expectations - which are related (among others) to sustainable and safe
products and services. Through organised customer workshops
for example, we anticipate our customers’ future requirements
and look to improve our services or discuss possibilities with our
Rental/Sales of equipment: Before bringing into our fleet any new
machine brand, our technical team conducts thorough investigation on the safety specs.
Our hire guide includes safety specifications.
From an operation perspective, we do our utmost to ensure the
safety of every equipment we bring back to rental or we sell to
customers, through first checks (general inspection for every
equipment coming back from rental) and regular maintenance
(timely triggered by our new system).
Training: We recommend customers to take part in training with
every equipment that is rented or sold. Our certified trainers provide the necessary knowledge for machine operators, onsite managers etc. to conduct safe work at height.
Sales of spare parts: we provide Safety Data Sheets with sold
parts.We look for alternatives to hazardous substances to use
internally and to sell as well (306-2).
Maintenance: we maintain our customers’ machines in the same
way as we maintain our machines. It is done by trained technicians using the same input (parts, consumables) and treating
the waste similarly to our waste (306-1)
We offer additional safety solutions to minimise risks on customer