2019 SailPoint Identity Insider Magazine - Page 37

Product Manager,
IdentityNow, SailPoint
Help Wanted:
Faster New Hire
Starting a new job is often a slow-moving
experience. One that far too many of us can relate
to. “Where’s the nearest coffee shop? How am I
going to remember all of these strange conference
room names?” And how many times have you
started a new job and had to sit around for days,
maybe even weeks, before you had access to all
the systems and tools you needed to actually start
doing your job?
As consumers, technology has become
more ingrained in our everyday lives, and our
expectations around immediate access and a
simplified setup experience have also become the
norm. These expectations have followed us into
the workplace, and when workplace tools are hard
to get access to, it leads to frustration. In some
cases, it can also lead to users finding backdoor
ways to get the access they need, so they don’t
have to wait for “the process.”
The problem is that many organizations rely on
manual processes. Sending emails to ask for
access or physically asking an application owner
for an account are the most common approaches.
However, when that doesn’t work, some users may
simply go around the process completely and
create accounts in applications downloaded from
the internet or some other means they can get
their hands on.
Now imagine that process repeated across
multiple applications and dozens of users, and not
just on “day one,” but countless times throughout
an employee’s tenure with an organization.
So why do so many companies limp along like
this? Two reasons:
1. It’s perceived to not be worth the investment
to adopt identity tools that have a reputation
for complexity.
2. They haven’t yet had a breach or other event
that forces them to audit their access.
Luckily, modern provisioning tools have come a
long way in just the past few years. This has made
it easier to implement Day 1 access and to request
additional access across the entire organization.
Processes that used to take days or weeks can
be accomplished in a fraction of the time with
automated processes and workflows.
By leveraging streamlined workflows, two-way
feedback and a clear, referenceable audit trail, the
access request process can be simple, yet secure
enough for any regulated industry. The workflows
and audit trails provide crucial traceability and
help ensure users only receive the access they
need to do their job, while preventing unnecessary
access that might expose an organization to fraud,
breaches, or other malicious actions.
By simplifying the end-to-end access request
process and allowing users to manage their
requests in a self-service fashion, organizations
can scale without increasing the burden on
their IT departments. They can maintain tight
administrative controls, with a secure approval
process, without impeding their user’s ability to be
If the goal of every organization is to make their
employees as productive as possible as quickly
as possible, a modernized and automated access
request system is one of the best ways to reach
that goal. Who knows, maybe the next time you
make a career move you’ll find you have access to
all the corporate systems you need on your very
first day. Unfortunately, it may still take you a few
weeks to find the best coffee spot.


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