SAPICS 2019 Post-Conference Ezine - Page 15



The Architect of Disruption
The Tip of the Iceberg
Culey notes that the driver behind nearly
all of these retail innovations – at least in
the West - is the “disruptive behemoth
that is Amazon”. These developments
are either being driven by Amazon, or as
a competitive response to Amazon, he
states.
“For those not in the retail trade, do not be
complacent,” Culey cautions. “One thing
that has been true to date is that these
new innovations do not respect industry
boundaries. Once the customer gets a
taste of ordering by voice, stores without
checkouts and automated, same day
delivery, they will expect a similar level of
service in their industry,” he stresses.
The
leading
event
in Africa for
supply chain
professionals

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