Outreach Brochure 2024 - Flipbook - Page 47
In the event that Shelton reschedules or cancels a course:
If Shelton finds it necessary to cancel a continuing education course; all
fees will be refunded.
In the event that Shelton finds it necessary to reschedule a continuing
education course:
Fees are directly applied to the rescheduled course fees.
A participant who wishes to receive a full refund for a rescheduled course,
instead of future course credit, may do so by sending a written request for
a refund within 10 business days of the rescheduled course date to our
Programs Associate, Consuela Teague.
In the event that a participant wishes to cancel or substitute his or her
registration:
For cancellations up to 15 days prior to the first day of the course, all fees,
less a 10% administrative processing fee, will be refunded.
For cancellations made fewer than 15 days prior to the first day of the
course, there are no refunds. Substitutions are acceptable by giving
written notice at least one day prior to the course.
At Shelton, we believe that consistent attendance is key to achieving your learning goals. We are committed to
providing you with the best educational experience throughout your training year. If you have any questions or
concerns regarding the schedule on the website or the policies listed above, contact our Programs Associate,
Consuela Teague.
Complaint Policy: Shelton seeks to provide learning opportunities that are enriching and influential in the practice of the
professional. As an institution, we are open to feedback from staff, course participants, and instructors. Course
participants and speakers are asked to notify course managers of any urgent issues, either small or large, so they may
be resolved in a timely fashion. Complaints may be communicated either verbally during a course or upon its
conclusion through the Course Evaluation Form. Shelton will strive to address all issues and concerns thoroughly to
ensure the educational goals for the participant are met to his or her satisfaction.
Registration & Cancellation Policies
CANCELLATION
POLICIES
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