PS Catalog-Digital - V7 - Page 21



Contents
About SNOMED International
About SNOMED CT
Customers and Stakeholders
Products and Services:
Content
Education
Tooling
Product Support
Customer & Stakeholder Support
| Products and Services
Customer &
Stakeholder Support
We provide customer and stakeholder support services to
Members and Vendors as well as collaboration activities
with external classification and terminology organizations.
How can SNOMED Intl. help you?
How can you get involved?
Regional Customer
Support Management
Dedicated Customer
Relationship Executives in
each region who provide
support based on customer
and stakeholder needs
Benefits: Direct contact available for customers
and stakeholders to access support on a variety of
SNOMED CT-related issues– e.g., implementation,
licensing, access, contact with other members
Potential Customers: Members, Vendors, Care
Providers, Administrators, Researchers, Policy Makers,
Knowledge Producers, Implementers
Vendor Engagement
Dedicated liaison and
coordinated support
activities with all vendors
across the value chain
Benefits: A single point of contact for vendors to
communicate requirements and issues to SNOMED
International. Ensures the needs of vendors are addressed
to allow for increased adoption
Potential Customers: Members, Vendors
info@snomed.org
info@snomed.org
snomedinside.org
(Vendor Portal)
Help Desk
Online help desk for
queries regarding
SNOMED CT
Benefits: Customers and stakeholders can get
answers to questions electronically in a timely fashion
Potential Customers: Members, Vendors, Care
Providers, Administrators, Researchers, Policy Makers,
Knowledge Producers, Implementers
info@snomed.org
Dedicated website tailored
to vendor needs (e.g.,
access to tools, information
specifically for vendors,
an area to profile vendor
products and services)
Collaboration Support
Clinical Engagement
Dedicated liaison to work
with various clinical groups
on development and
implementation
20 |
PROD UCT S & SERVICES C ATALO G
Benefits: A single point of contact for clinicians to access
the tools and information necessary to implement
SNOMED CT
Potential Customers: Care Providers
info@snomed.org
Dedicated liaison
which works with
other standards
organizations, including
the development of joint
deliverables, maps and
linkages
Benefits: Allows vendors to go to one place to access the
tools and information necessary to implement SNOMED CT
Potential Customers: Vendors
http://snomedinside.org
Benefits: Allows for the interoperability between
the various terminologies or standards. Allows for
SNOMED CT to grow and become more relevant to
users
Potential Customers: Members, Vendors, Care
Providers, Administrators, Researchers, Policy Makers,
Knowledge Producers
info@snomed.org
S NOMED INTERNATIONAL
| 21

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