Visit Installers guide EN - Flipbook - Sida 24
VISIT TRANSMITTERS
Visit Mobile phone transceiver
BE1433
Using the app
Troubleshooting
Once you have installed the Visit app, you will start to
receive Visit notifications on your mobile phone. In
addition, your Visit receiver will alert for mobile calls and
messages. Controlling your system from the app is easy.
Here’s what you can do:
Most problems with the Mobile phone transceiver can be solved quickly by following the advice below.
If
Try this
The transceiver LEDs blink
in amber when the unit is
triggered
This means that the backup battery level is low. Try the following:
Change batteries
Open the transceiver cover and replace the batteries. Only use 1.5 V AA (LR6) batteries.
Connect to power
Make sure that the power cable is connected to the power adapter, and the adapter is
connected to mains.
The transceiver LEDs blink in
red every minute
This means that the backup batteries are almost depleted. Try the following:
Change batteries
Open the transceiver cover and replace the batteries. Only use 1.5 V AA (LR6) batteries.
Connect to power
Make sure that the power cable is connected to the power adapter, and the adapter is
connected to mains.
The Visit receiver doesn’t
respond when the landline
phone rings or when a
connected accessory is
triggered
This could have multiple causes. Press and release both test buttons on the transceiver to
send a signal to your Visit receiver.
Manage notifications
Enable, disable or delete a notification
with an easy tap.
Control your devices
Get an overview of your connected devices
and tap + to add a new one.
My notifications
Noise
View history
See your latest notifications, sorted by
date and time.
Learn more
Tap User guide in the menu to learn more
about the application features.
Default signal pattern
Changing the signal pattern
When the Mobile phone transceiver is activated by an
incoming call or a triggered accessory, the following happens:
The transceiver controls the signal pattern. Open the
transceiver front cover and move the signal switches , see
Changing signal pattern on BE1431 or in the app User guide.
If the transceiver LED doesn’t light up in green, try the following:
Check the power and the batteries
Make sure that the power adapter is connected and that the backup batteries are not
depleted. If the LED still doesn’t light up in green, contact your retailer for information on
warranty and service.
Changing the radio key
If the Visit receiver responds when you press the test buttons:
This means that the connection between your accessory and the transceiver is faulty.
1 The LED on the transceiver lights up to show that it’s
signalling the receiver.
2 The Visit LED on the receiver lights up and it starts to
sound, flash or vibrate with a certain pace, called signal
pattern. The transceiver and the connected accessories
determine the signal pattern. The default is as follows:
23
If the transceiver LED lights up in green, try the following:
1. Check the battery power
Make sure that the batteries on your Visit receiver are not depleted and that it is
connected to mains power (if applicable).
2. Check the radio key
Make sure that the units are set to the same radio key, see Changing the radio key.
3. Move within Visit range
Move the Visit receiver closer to the transceiver to make sure it’s within Visit radio range.
If your Visit system is activated for no reason, there is
probably a nearby system that triggers yours. This means
that you need to change the radio key on all units, see
Changing the radio key on BE1431 or in the app User guide.
Transceiver
Receiver signal pattern
Source
LED
LED
Sound
Vibration
Landline phone
Green, top
Yellow light
1ring signal, low
Medium
Yes
Mobile phone
Green, top
Yellow blinks
2ring signal, high
Medium
Yes
Accessory
Green, bottom
Green light
1door chime, low
Slow
Yes
Flash
Check the connections
Make sure all cables between the transceiver and the accessories are properly connected.
The mobile phone doesn’t
receive a notification when a
Visit transmitter is triggered
This could have multiple causes. First make sure that the Visit app is open or running in
the background. Then check that the notification card for the transmitter or connected
accessory on the app home screen is activated on your device, see User guide > Manage
notifications for detailed information.
Check the connection between the transmitter and the Mobile phone transceiver
Press and release the test button/s on the transmitter. The Mobile phone transceiver
bottom LED lights up in green to confirm that the units are communicating.
24