Visit Installers guide EN - Flipbook - Sida 27
VISIT TRANSMITTERS
Visit Mobile phone transceiver
If
Try this
BE1433
If
If the Visit receiver responds and the notification doesn’t appear on your
mobile device:
Check the Bluetooth connection
Start by checking the Bluetooth connection on the app home screen. If the
top right house icon is red, try the following:
If the LED doesn’t light up check the transmitter user manual for further assistance.
If the mobile still doesn’t receive notifications, try the following:
Check the connection between the Mobile phone transceiver and
mobile device
Press and release both test buttons on the transceiver to send a notification
to your mobile device. The transceiver’s top LED lights up in green to confirm.
If the LED doesn’t light up:
This means that the batteries are depleted, and you need to replace them.
1. Check that Bluetooth is activated on your mobile
Swipe to open the Notification Center/Panel and tap the Bluetooth icon
to turn it on.
If the LED lights up but the notification doesn’t appear on your mobile device:
Start by checking the Bluetooth connection on the app home screen.
If the top right house icon is red, try the following:
2. Turn Bluetooth off and on
Swipe to open the Notification Center/Panel and tap the Bluetooth icon to
turn Bluetooth off and then on.
1. Check that Bluetooth is activated on your mobile device
Swipe to open the Notification Center/Panel and tap the Bluetooth icon to
turn it on.
3. Force-quit the Bellman Visit app
Try to force-quit the app and open it again. Please note that it’s not enough
to just close the app.
2. Turn Bluetooth off and on
Swipe to open the Notification Center/Panel and tap the Bluetooth icon to turn
Bluetooth off and then on.
4. Check compatibility with third-party app
Do you use third-party applications as Facebook Messenger, Skype, WhatsApp,
WeChat, or Google Hangouts? Depending on model, your mobile phone may
in some cases fail to forward notifications for calls and messages to your Visit
system. We suggest that you test the app by asking someone to call or send a
message via the app. If your Visit receiver doesn’t respond (even though the
mobile phone message- and phone call notification cards are activated), the
third-party app may be incompatible.
3. Force-quit the Bellman Visit app
Try to force-quit the app and open it again. Please note that it’s not enough to
just close the app.
4. Check that the Phone transceiver is listed as a paired device in the Bluetooth
settings menu
If it is not listed, open Menu > My devices, tap “Replace” on the Mobile phone
transceiver device card and follow the instructions to pair the transceiver
to the mobile.
The Visit receiver doesn’t
respond when the mobile
phone rings or receives a
message.
Try this
If the Visit receiver doesn’t respond, try the following:
1. Check the battery power
Make sure that the batteries on your Visit receiver are not depleted and/or
that it is connected to mains power.
2. Check the radio key
Make sure that the units are set to the same radio key, see Changing radio key.
This could have multiple causes. First make sure that the Visit app is open or
running in the background. Then check that the mobile phone notification cards
for message and phone call on the app home screen are activated on your device,
see User guide > Manage notifications for detailed information. Press and release
both test buttons on the transceiver.
If the transceiver LED doesn’t light up in green, try the following:
Check the power and the batteries
Make sure that the power adapter is connected and that the backup batteries
are not depleted. If the LED still doesn’t light up in green, contact your retailer for
information on warranty and service.
3. Move within Visit range
Move the Visit receiver closer to the transceiver to make sure it’s within
Visit radio range.
The Visit receiver is activated
for no apparent reason
There could be another Visit system installed nearby that triggers your system.
Change the radio key on all Visit units to avoid radio interference, see Changing
the radio key.
If the Visit receiver responds and a notification appears on your
mobile device:
Check the mobile device's settings
There are some settings which can prevent calls and messages from being
forwarded to the transceiver.
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