EXAMPLE PAGE - ANNUAL REPORT - THE SWEDISH CLUB - Flipbook - Sida 29
SERVICE AT ALL TIMES
Claims handling
Lars A. Malm, Director Strategic
Business Development
& Client Relations.
“Members
need to know
that they have
the Club’s
support,
whether that
is through
underwriting,
claims or loss
prevention.”
Longstanding relationships with
experts, including salvors, together
with a clearly defined emergency
response plan are crucial to delivering
a positive outcome in any casualty
situation, and these relationships
came to the fore with the Ambition
Journey and X-Press Pearl casualties two complex cases during 2021 that
pressure-tested The Swedish Club’s
casualty response.
The successful handling of such
casualties and ensuring as a priority
that authorities are satisfied with the
outcome has a positive impact on the
members' and the Club's reputation.
This is especially important in today’s
environment when authorities around
the world are taking a much keener
interest in shipping and looking to the
result of their actions on their own
internal audiences.
The Club’s heritage as an all-in-one
provider gives it an understanding of
the complexity involved in all categories
of insurance, and this enables the Club
to support members through what can
be very challenging situations.
Working with partners to
deliver member benefits
through TELP
The Swedish Club’s business partners
have been crucial in supporting the
Club in delivering the highest levels of
service and added value, and this has
been exemplified in the successful
expansion of the unique Trade
Enabling Loss Prevention (TELP)
programme during 2021.
During the year the Club received
increasing volumes of feedback from
correspondents and technical experts
around the world, enabling it to feed
more information into the system, and
continuously improve outputs for the
benefits of members. This too led to
closer cooperation with members,
many of which are becoming active in
sending feedback for inclusion in the
advice.
In the two years since its launch, and
despite a booming freight market,
there has been a reduction of 13 per
cent in the frequency of navigational
claims in hot spots covered by the
system. This demonstrates that the
Club is on the right track, and
members are utilising the guidance it
has provided.
By the end of 2021, nearly 60 per cent
of lead H&M members were using
TELP, with the level at 40 per cent for
follow members, and 60 per cent of
P&I gross tonnage also using the
system. Of course, the aim is to have
all members of The Swedish Club
using the system and thereby enhance
safety at sea.
The programme has proved an
excellent way to distribute information
and will continue to expand as it is fed
with more and more information. In
2021, advice was added on third party
injuries, bunker analysis and fines in
various jurisdictions.
Active Loss Prevention
During 2021 the Club’s loss prevention
activities focused on cargo claims,
engine failures, and navigational
issues. The Club also worked on
improving the quality of relevant
information for members and
partners.
Online loss prevention initiatives, from
webinars to training to the digital
delivery of the Marine Insurance
Course, have proved successful and
cost-effective, enabling members to
keep in contact and improve their
operations in a sustainable way with
minimum cost and travel.
The use of technology in
communicating with business
partners has been a step change for
the whole business world, providing
the ability to stay in touch, proactively
send out information and add value.
THE SWEDISH CLUB ANNUAL REPORT 2021
29