EXAMPLE PAGE - ANNUAL REPORT - THE SWEDISH CLUB - Flipbook - Sida 33
SERVICE AT ALL TIMES
As the Club moved into the second year of the
pandemic, there was a sense of settling into an
established rhythm of online meetings, working from
home and increased flexibility as rules changed from
country to country.
Increased contact
Recognising the importance of human
contact, our offices around the world
remained open (lockdowns permitting)
and any employee who wanted to work
in the office could do so.
Continuing support
The additional challenges of remote
working have driven an extra focus on
leadership in 2021. The Club introduced
the concept of ‘communicative
leadership’ which proved especially useful
in helping managers to support their
teams working from home, for example,
in providing guidance on the follow up of
targets, and how to give clear and
constructive feedback. Response has
been positive and the Club aims to gather
its leaders together three to four times a
year to further develop the programme.
Regular morning seminars on different
topics e.g., how to work and
communicate efficiently in a digital
world, stress management etc, also
helped to maintain internal
communication and were a popular use
of the new communications technology
that was introduced at the beginning of
the pandemic.
Employees’ survey
This year, there was an excellent 93%
response rate for the Club’s Employees’
Survey. Staff identified what they liked
about working for the Club, areas for
improvement, and the focus for each
team in the coming year. That
information has been fed back to the
management team and will be used to
shape policy moving forward.
Britta Patriksson, Director,
Human Resources
“The digital ways of working created better and
more regular contact between all the Club’s offices,
as this ensured that all global teams could more
easily regularly engage with one another.”
THE SWEDISH CLUB ANNUAL REPORT 2021
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