KG Recruiting Brochure 0818 - Page 3



Provincetown
Truro
Wellfleet
Plymouth
Orleans
Brewster
Marion
Bourne
Pocasset
Sandwich
Barnstable
Falmouth
oF
Companies
Harwich Chatham
Centerville
North
Falmouth Mashpee
Dartmouth
Yarmouth
R andall
Family
Osterville
The Randall Family of Companies Real Excellence Program
We utilize a unique customer program that provides our buyers and sellers with a consistent, measurable real estate
transaction experience. This program ensures the highest level of client satisfaction and accountability. We further pledge
excellent customer service through our Service Commitment. Offered in writing by our agents, this pledge is backed by
an independent, third party, professional survey which is sent to each client who buys or sells a property through our firm.
Kinlin Grover is proud to recognize that our exceptional real estate agents enjoy an average of 98% customer satisfaction.
Tenets of Service
Skilled Negotiators
• We listen to clients’ needs
• Staying goal focused while managing the buying and selling process
• We establish mutually agreed upon expectations
• Committed to securing the best price and most favorable terms
• We commit to a plan
• Respecting client confidentiality and steadfastly represent their
• We diligently perform the service as agreed upon
interests
• We solicit honest feedback via a post transaction survey
Expert Facilitators
Trusted Advisors
• We carefully and thoroughly manage all details and work tirelessly
• Through our specialized knowledge and training, we work closely
“to ensure the transaction we put together stays together
with our customers to make sense of the complex home buying
• We deliver professional expertise and outstanding service with
and selling process
a wide range of real estate resources
• We listen to clients’ goals and recommend the right resources
to help reach them
• We happily share our experience and expertise
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