TIR Apr_May18.pdf - Page 31

On the ground
GET to know some of the top supplier personalities in TIR’s On the Ground profile, recognising representatives from across the country. This month, we meet Hermina Sennelo,
representative for World Leisure Holidays in Central Johannesburg.
What are your day-to-day
“I call on the travel trade, to
update, train, present and
promote World Leisure Holiday packages, specials and
What’s the best part
of your job? 
“The process of watching an
agent become a World Leisure
Holidays ‘convert’ and the
relationships I have created
with my agents.”
Suggest a teammate
or sales champion
for this profile by
e-mailing their name
and company to
Last place
you visited on
“Cape Town –
an all-rounder
of a destination.”
Your current top-seller? 
“Our five-star gem, Long
Beach Resort, situated on the
east coast of Mauritius. It
caters for all types of holidaymakers and a stay is an experience never to forget. The
Sun Resorts differ from each
other, ensuring that the client
has a unique experience.”
How is the premium
market performing? 
“Expectations of the clients
in this market are always high
[and] the likes of Shangri-La’s
Le Tousserok Resort & Spa
and One&Only Le Saint Geran effortlessly live up to these
expectations. It’s always great
to be able to offer a first-class
What’s the most indulgent
experience you can recommend or have experienced
on a work visit? 
“The Sun Resorts have introduced Timeless Memories,
which provide the opportunity to experience one of
seven Passion Points. My
favourite is Sun Memory Lab.
The resort helps customers
record timeless memories
by having a photographer
onsite to assist them in taking
great pictures throughout the
resort and selfie spots. They
can purchase or borrow the
equipment on site. Snorkelling is a favourite for me…
I borrowed a Go-Pro for my
underwater experience; this
blew me away.” 
How competitive is
your market?  
“We have an extremely competitive market… even with so
many operators selling island
packages, World Leisure Holidays ensures we are one of the
top choices.”
What helps you sell? 
“We have quality properties
with competitive rates. I
am also equipped with the
knowledge of our properties
and creating relationships
within the travel trade makes
the selling process so much


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