TIR December17.pdf - Page 4



News Digest
Travel agents urged to
check ICE statements
ing on the days the billings
came out. But she received a
call to say she had short-paid
and was given until the end
of the next business day to
pay. However ticketing was
terminated the same day.
IATA ultimately admitted funds received had been
misallocated, the technical
default had been withdrawn
and her account reactivated.
“The problem with IATA
is that they do not facilitate
discussion with agents. We
are not entitled to discuss
any billing queries with them
and they give us a very short
BY SHANNON LATIMER
ASATA has urged members
to check ICE st atements
daily to ensure the International Air Transport Association has received payment
and allocated it to the correct
billing. This is to avoid unnecessary defaults or being
blacklisted.
One travel agent, Rachael
Penaluna, from Sure Maritime, recently saw her ticketing terminated as a result of a
misallocated payment.
Ms. Penaluna reported that
she had paid her weekly bill-
period of time to rectify any
discrepancies. The only way
to communicate with them
is through the IATA portal,
which takes ages and often
the person on the other side
does not understand the discussion. No agent on the portal can make a decision; it
always has to be escalated
to ‘the team’ which can take
days,” said Ms. Penaluna.
IATA misallocated the
agency’s billings two weeks
in a row and it was only rectified after Ms. Penaluna notified them through checking
the ICE statement and informing them through the
portal. The problem was exacerbated by IATA having
no representation in South
Africa. 
“ASATA members need to
know that even if you have
made your BSP payment on
time and breathed a sigh of
relief, it is not enough. You
need to check your ICE statement daily to make sure payment was received and indeed, allocated to the correct
billing,” she said.
Enter to win
with Delta & TIR!
DELTA Air Lines, in conjunction with TIR, is providing two confirmed return tickets
to a city of your choice in the Continental US served by Delta to a lucky travel
agent and partner. Enter by answering three easy questions from the October,
November and December 2016 issues of TIR. The answers come from a news item
related to Delta in each issue. Entries must be submitted online at www.tir.co.za
between December 1 – 31, 2016. All three answers will be required on the entry form, so make note of your answers from each issue – TIR has an online archive
of past editions available at www.tir.co.za if you missed either of the previous two
issues. The winner will be announced in the February 2017 issue of TIR.
Below is the final question…
Q
What is the name of Delta’s new premium
economy service to be introduced late next year?
*Competition only open to retail travel agency consultants and staff.
Industry faces Airbnb onslaught
BY JOHN WARDALL
AIRBNB has thrown down
its biggest challenge yet to
the established travel agency
industry, with the launch of
Trips.
The new feature expands
beyond a ccom mod at ion ,
which already diverts a significant amount of business
from travel agents, to include
Exper iences, Places a nd
Homes.
More significantly, Airbnb
has plans to expand into
flights and other services.
Cape Town is one of the
first cities worldwide to be
included in Trips. Others include L os A ngele s, Sa n
Francisco, Miami, Detroit,
Havana, London, Paris, Florence, Tokyo and Seoul.
50 0 Expe r ie nce s have
been included already. Places
features guidebooks, meetings
with locals and audio walks.
Homes is its existing accommodation product, which
now enables booking of a
total land package.
Pictured above: A group of local travel agents were
recently hosted by kulula holidays on a Mauritius educational to visit a range of three- to five-star hotels — and they didn’t leave home without an issue of TIR! Back row (l to r): Janine Johansson, iGo Travel; Kunal Ghurbhurrun,
Maritim Crystals Hotel Sales Executive; Rebeccca Bryer, kulula holidays; Shelley Jordan, American Express; Fatima Lakhie, Acquired Travel; Liesl-Mari Mcilwraith, kulula
holidays; Elizabeth Simelane, eBucks and Azigi, Maurtourco. Front row (l to r):  Felicity
Loibenbock, Trip Travel; Addelice Tekane, kulula holidays; Margaret Siyachitema, Tour
Africa Travel; Nicole Vorster, Harvey World Highway; Tinu Hargovan, kulula holidays;
Shelley Vey, Sure Giltedge Travel; Candice Giloi, True Blue Travel and Chantal Consul,
Amazing Holidays.
Etihad introduces
new Dreamliner
ETIHAD Airways has int roduced a Boeing 787-9
Dreamliner on the Johannesburg – Abu Dhabi route.
The new aircraft started to
operate on the daily service
last month. 
The new aircraft features
28 Business St udios and
4
TIR Southern Africa
271 Economy Smart seats.
Business Studios feature a
fully-flat 80.5-inch bed with
in-seat massage. Full mobile
and Wi-Fi service is available
with USB and power points
located at every seat.
Peter Baumgartner, Etihad’s Chief Executive Of-

December 2016
No introductory date has
been announced for f lights
and other ground services
but that will mark the launch
of Airbnb as a total online
travel agency.
MSC launches
world cruise
MSC Cr uises has opened
sales for its first world cruise
on the MSC Magnifica. The
119 - d ay voyage de pa r t s
Genoa on January 5, 2019,
visiting 32 countries.
Round-trip embarkation
ports include Civitavecchia,
Genoa, Marseille and Barcelona.
Highlights include New
Zealand, Fiji, the Maldives
and a tour of nine off-thebeaten-path Caribbean islands, three full days in Hawaii and San Francisco and
two in Los Angeles.
Club Med launched its first ‘Club Med Shop in Shop’ in the Western Cape at Harvey
World Travel Blue Planet Somerset Mall. The ‘shop’ has a Club Med specialist and
clients can use a virtual reality oculus headset to experience the group’s resorts. Pictured at the launch (l to r): Marco Cristofoli, COO: Leisure, BidTravel; Ina Schlothauer,
Co-owner HWT Blue Planet; Norma Templeton, Co-owner HWT Blue Planet; Seymour
Brugger, Indirect Sales Manager Club Med and Olivier Hannaert, GM Club Med SA.
Peter Baumgartner
ficer, said the decision to upgrade to the Dreamliner on
the Johannesburg route was
to meet the growing numbers of business and leisure
passengers travelling to and
from South Africa.
Fastjet launches flight
bundle for frequent flyers
FASTJ ET has int roduced
FlexiTrip, a f light bundle
which allows frequent f lyers to purchase 10 one-way
flights at a fixed price, inclusive of taxes and fees.
Flights can be booked up
to six hours before departure and the bundle is valid
for travel within a year of
purchase. The flights can be
used by any of three passengers nominated at the time of
making the booking. 
“Fastjet has responded
to the needs of its frequent
fliers, many who have lastminute business meeting requests or spontaneously want
to visit family and friends...”
said Nico Bez uiden hout,
fastjet Chief Executive Officer.
“This added service offering makes it possible for our
frequent flyers to plan regular trips more efficiently and
also budget better due to the
fixed ticket price,” he added.
The product is available
for flights in Tanzania on all
routes between Dar es Salaam, Kilimanjaro, Mwanza,
Mbeya and Zanzibar at a cost
of R15,000, and within Zimbabwe between Harare and
Victoria Falls for R11,250.
It is also available for Harare – Johannesburg and Victoria Falls – Johannesburg at
a cost of R22,500, inclusive
of two free check-in bags.





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