People & Change E-book Final 2 - Flipbook - Page 17
The following strategies were
employed:
Stakeholder Assessment
Conducted a thorough assessment of 1300+
stakeholders and system changes, resulting in
the development of detailed personas.
Tailored change approaches were crafted
based on roles, responsibilities, and user
preferences to address specific needs
Integrated Training Strategy and
Implementation
Designed and delivered a comprehensive
training strategy, including the development
and launch of 27 training modules, 29 persona
based learning paths and over 30 instructorled training sessions.
A Strategic Approach to
Modernizing Billing and
Reimbursement Processes
Communication and Engagement Plan
Defined a comprehensive communications and
engagement plan that was launched as a
coordinated program. This plan aimed to keep
stakeholders informed, engaged, and aligned
with the ongoing changes.
In the pursuit of enhancing operational efficiency,
our client embarked on an initiative to modernize
the billing and reimbursement processes for their
sales, support, and customer teams. This endeavor
involved migrating from a 40-year-old legacy
mainframe to the more advanced SAP S/4HANA
system, with the ultimate goal of standardizing and
Monitoring and Adjustment
Implemented mechanisms to measure and
monitor change adoption and readiness. The
team adjusted plans as necessary, responding
to results and encouraging desired behaviors.
automating critical functions. However, this
transition was not without its challenges.
The organizational landscape faced resistance to
change, coupled with a lack of understanding
regarding the benefits of the new systems. This led
to stakeholder frustration and confusion among
customers. In response to these challenges,
Thought Logic collaborated with business leaders
to orchestrate a strategic change management,
training and process optimization effort.
Thought Logic played a pivotal role in
facilitating a smooth transition for our client's
billing and reimbursement processes. By
adopting a tailored change management
approach and employing effective
communication strategies, we successfully
navigated challenges and facilitated the
seamless adoption of transformative
initiatives.