TSA Insight Magazine Issue 6 - Magazine - Page 36
MANAGING IN A
CRISIS IS IN OUR
DNA
or on water.
We have applied this knowledge
to ensuring our own business
resilience throughout the crisis,
adapting to each new situation
as it arises.
Take our resource allocation
he
has
for example, putting the right
changed beyond
people in the right place at the
all
recognition.
right time, whilst maintaining
We have seen
social distance. There are a lot
some businesses shut up shop
of moving parts in this crisis and
overnight, while others remain,
demand for different products
providing essential services to
and services is likely to flex over
homes and businesses up and
the next six months as different
down the country. In this article
parts of the economy restart.
we look at the way we have
That’s why whether it’s a small
managed our own business
or large industrial accident or
continuity through the lens of
even national emergency we
how we manage an emergency.
manage our resource to cope
T
In this article, we
look at the way
we have managed
our own business
continuity through
the lens of how
we manage an
emergency.
world
with demand.
A culture of resilience
36
While our 90-year heritage is
When attending an incident
built on fuel, we have emerged
on the ground, one of the key
as the leading responder to
things we have learned is to
environmental
emergencies
listen to the local stakeholders
caused by a variety of factors.
to understand the situation
Our response capability means
and monitor for changes. This
we are experts in navigating a
current crisis is no different; we
crisis. We are routinely called
are keeping regular contact
upon to attend a wide variety
with our customers to anticipate
of
ranging
their demand. For example,
from sewage leaks to tanker
when travel picks up again, we
rollovers,
way
are ready to support airports
through to major incident spills,
and forecourts with their fuel
such as high-volume breaches,
infrastructure and maintenance
which
requirements,
emergencies
and
demand
all
the
large
scale
ensuring
they
protection and restoration of
can return safely and efficiently
entire ecosystems be it on land
to service when required.
I N S I G H T
M AG AZ I N E