FINAL-Fall19-Coverandguide-forWEB - Page 42



Fair Play Policy
Inclusion Services
Reservation Basics
The Department of Parks, Recreation
and Forestryt-Recreation Division offers
opportunities for residents of all ages and
abilities. Our goal is to provide recreational
enjoyment in a safe environment. Please
assist us in maintaining a safe and enjoyable
environment by following our Fair Play
Policy. Individuals using Recreation Division
facilities are expected to:
Malory Smysor, Regional Coordinator of
Inclusive Recreation, facilitates
the inclusion of people with
disabilities in our recreation
programs and provides assistance with
city services. For accommodations or
assistance, call Malory: (314) 290.8507;
e-mail: msmysor@claytonmo.gov; or
through Relay Missouri: (800) 735.2966
(TDD). Please allow two (2) weeks prior
to activity start date for coordination of
support. Volunteers are needed to assist
people with disabilities. Contact Malory for
details.
Customer Service
We use RecTrac, a software program
designed to improve customer service.
It automates reservations for picnic
pavilions, athletic fields, the Heman
Park Community Center, Centennial
Commons, tee times and play at Ruth Park
Golf Course and recreation program/event
registration. RecTrac provides swipe-entry
stations at several of our recreational
facilities. This also ensures minimum and
maximum enrollments are maintained, class
rosters are produced, and correct fees are
applied.
»» Refrain from using profane language.
»» Refrain from placing themselves and/or
others at physical risk.
»» Respect one another and one another’s
personal property.
»» Not participate in any unlawful activities
(i.e., vandalism, stealing, use or selling of
illegal drugs or weapons).
Policies
Adherence to this policy is greatly
appreciated. Persons who endanger
the safety of themselves or others will
be removed from Recreation Division
facilities and/or recreation programs. Other
infractions of the rules will be handled as
deemed necessary by Recreation Division
staff. If children are involved, their parent
and/or guardian will be contacted.
Americans with
Disabilities Act
The programs and facilities of the
University City Department of Parks,
Recreation and Forestry-Recreation
Division are available to people of all abilities.
If special accommodations are needed
to participate, please let us know when
registering.
U. City strives to comply with the
Americans with Disabilities Act and
welcomes comments. Complaints that
a program, service or activity is not
accessible to persons with disabilities should
be directed to Yolanda Howze, Director of
Human Resources at 505.8693.
42
Fall 2019 / Winter 2020
Photo Policy
The Department of Parks, Recreation and
Forestry-Recreation Division may take
photos of participants at our parks, of
persons enrolled in sponsored programs,
and of those enjoying special events.
Please be aware that these photos are for
department use only and may be used in
future publications, flyers, displays, social
networking sites and on the City’s website:
ucitymo.org.
Equal Opportunity
University City Department of Parks,
Recreation and Forestry-Recreation
Division’s facilities, programs and activities
are open to all persons on an equal
opportunity basis. Anyone who believes
they have been subjected to discrimination
on the basis of race, color, sexual
orientation, national origin, age or disability,
may file a complaint with either the U.
City Department. of Parks, Recreation
and Forestry--Recreation Division or the
Office of Equal Opportunity, U.S. Dept. of
the Interior, Washington, D.C. 20240.
Payment Policy
Checks or money orders should be
made payable to the City of University
City and must be made for the exact
amount of the fee. Returned Check Fees:
$25-Administrative Handling Fee PLUS
$9-Bank Fee. MasterCard and Visa are
also accepted at Centennial Commons
and Ruth Park Golf Course. Your home
telephone number MUST be provided for
ALL check (personal/cashier/certified)
transactions.
Cancellations
The Department of Parks, Recreation and
Forestry-Recreation Division reserves
the right to cancel any event, activity
or program due to lack of participation
and to limit the number of participants
for a program, activity or event. In those
instances, a refund will be issued.

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