Park Home Resident Magazine Christmas 2017 - Page 32

 INSTANT EXPERT

INSTALLER

QUESTIONS

External Wall Insulation (EWI)

Don’t be afraid to ask questions. A good builder or installer will be happy to answer.

If they won’t answer, just walk away. Do not sign a contract or pay a deposit until

you are happy with the information they provide.

W

e’ve spoken to installers,

assessors, as well as

surveyors and put together a list of questions for you to

ask potential installers, who you’re

asking to quote for external wall

insulation on your home.

and a good, reputable installer

will give you detailed answers,

some may need to go back to

their office for a little more

information but if they cannot

give you a detailed answer to

each of these points then walk

away. You’re investing thousands

of pounds and adjusting the

structure of your home. Don’t

make an expensive mistake.

Selecting who does the work is

a major decision, get it wrong and

you could be storing up trouble

for the future. Use our 10-points to

become an instant expert.

Insurance, qualifications and

Take your time with the installers training are important, as who you

you meet, ask these questions select is responsible for looking

after not only your home, but also

your personal safety,

Nothing in life is ever guaranteed

but if you follow these steps you

will be better informed to make

your decision.

Have you or a neighbour had

a good or bad experience you

would like to share with us?

Do you have any tips for spotting

the cowboys that you would like

to share? Get in touch, let us know

and we’ll try to include your tips in

the next issue.

4

product and quality. Be cautious

about accepting the cheapest,

as cheaper companies may not

be trained, qualified, insured,

accredited or offer support if

something goes wrong. Their

product may also be inferior and

could cause damage to your

home. Get all the information you

need before deciding. Take your

time and don’t be rushed.

2

Ask for a detailed,

written quote and

contract with their terms

and conditions. If things are

issued by a company that isn’t

assessed by an accreditation

company or that isn’t insurance

backed can be worthless.

5

Ask who they are

accredited with?

Reputable companies usually

are registered with organisations

like QICA, TrustMark or Which?

Trusted Traders. The government

recommend a PAS2030 installer

for external wall. An accredited

company has been assessed

by a third-party and they can also

step-in and support you should

something go wrong.

6

Never agree to work from someone

that just knocks at your door.

3

Never sign a contract in your home

in front of a sales person.

confirmation of what

they are putting on your

walls. How thick is the

Never give a deposit to anyone that

visits your home.

Never believe special discounts and

urgent offers that ask you to sign up

there and then. Stop, wait and think.

32

1

Ask for two or three

Ask for a copy of the

guarantee you will get.

quotes from accredited

companies, never someone An insurance-backed guarantee protects you if the compathat just knocks on your

ny stops trading. A guarantee

door. You can compare price,

written down, there’s no confusion about what you are paying

Ask if there are homes

for. Don’t be afraid to ask to have

nearby you can look at?

things clarified and always get it

A quality company should be

in writing.

proud of their work and have

happy customers proud of their

Ask for written

homes.

Y NO

JUST SA

Ask for everything

in writing, think it

through, read what

you are signing.

Do not sign a contract or pay a

deposit until you have the answers

to these simple questions:

An example of a layered External Wall

Insulation (EWI) system. A fire retardant

insulation panel, combined of two layers of

render, mesh and finished in a silicone top

coat to create a rock hard finish.

insulation? What type is it? How

do they attach the insulation?

What goes on the top of the

insulation? Make sure this is

detailed in any contract you

sign. A good installer will have a

detailed product description and

installation method. Does the

product have a fire rating

certificate?

7

Ask if they can supply

references? Reputable

companies will have a folder

packed with thank-you letters

and references for you to see

and check.

8

Ask to see copies of

their insurance?

Anyone working on your home

should have insurance. Ask to

see a copy of the certificate.

9

Ask how they survey

your home? As you

know park homes are all

different. A gas-qualified

person should visit your home

before installation and make

written recommendations to

ensure your safety, your vents

should be assessed as should

the entire structure of your

home. Do not allow work to start

without a survey.

10

Ask to see a copy of

their qualifications.

Do you know who will be

actually doing the work? Ask

for their qualifications, some

companies give their work to

other companies or

individuals to do, make sure

they are qualified too. R

STILL NOT SURE?

Ask Community Warmth to

check for you by visiting...

www.communitywarmth.org

Look out for

accreditiation

logos

33





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