Cascade Brochure - Flipbook - Page 22
Reviews
Evidenced-based
outcomes and reviews
The Outcomes Star is an evidence-based tool that
supports and measures change when working with people.
We use a number of different STAR models at
Cascade, selected to meet the needs of our
residents. Some of the key aspects that make the
STAR so helpful are:
• Done with, not done to – completed
collaboratively between service user and
keyworker
• Integral, not additional – designed to be part of
keyworking and the work keyworkers do
• Objective data, not subjective – numbers that
correspond to explicitly defined, consistent
descriptions
Each scale is more than just a set of numbers from
1 to 10 or 1 to 5 – they are all underpinned by the
Journey of Change for that Star. The Journey of
Change is a theory of change that sets out the
stages people go through when making sustainable
change in their lives, meaning the attitudes and
behaviour expected at each of the points on each
scale are clearly defined. Each Journey of Change
is specific to the individual Star that it describes in
order to more effectively engage with and capture
service users change.
The data sets the Outcomes Star provides give
us a unique insight into service users' attitudes,
behaviours and ‘softer’ more intrinsic outcomes.
Star data delivers across a number of levels:
• For service users and workers it provides clear
evidence of personal progress
Incident Analysis
In order to gain a better understanding
of our resident’s needs, we have created
a system which looks at our recorded
incidents (using our online incident
recording form) and creates charts which
help us identify recurrent triggers, areas
and times where support is
most required.
Other
To communicate
distress
10%
Venting anger
and frustration
21.3%
7.5%
Escape
6.3%
Sensory
Individual residents and date ranges can
be selected for analysis and a document
is generated for adding details about what
we have learned and what actions we will
be taking to reduce the amount and level
of incidents.
16.2%
Tangibles/
Desires
37.5%
Social Attention
• For service managers it gives an overview of
service achievements, an ‘at a glance’ summary
of worker caseloads
• For senior managers it offers insight into what
services are achieving, early warning signs when
services are in difficulty and helpful pointers to
good practice that can be replicated elsewhere
• For governors and commissioners it provides
evidence of specific achievements and
comparability across services and
time periods
Incident Level /
Number of Incidents
Time of day
incidents occured
40
10.0
30
7.5
20
5.0
10
2.5
1
22
Purpose of behaviour
2
3
4
5
00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23
23