Tenant Handbook Final - Manual / Resource - Page 17
Home Condition
5
KEEPING YOUR HOME
IN GOOD CONDITION
Home Condition
YOUR RESPONSIBILITIES
It is your responsibility to:
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We aim to provide a friendly and prompt service and work to a
good standard with the minimum of inconvenience to you.
We employ our own workforce to carry out most
maintenance work to your home, we will wear
uniform and carry identity cards, so it is important to
ask to see them when someone calls at your home.
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On occasions there may be certain work or checks
that Cornerstone cannot complete and may require
use of a specialist contractor. We aim to inform you
of this wherever possible but if it is an emergency
we may not be able to. If you want to check the
identity or details of any contractor please contact
Cornerstone Housing with the details.
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report the need for repairs to your home as soon as possible
take care of your home and to make sure that you, members of your
household and visitors do not damage or misuse it
repair or replace anything in your home that you or anyone else has either
damaged or not taken proper care of. This includes:
• windows, doors, locks and keys
• washbasins, bath, WC pan and seat
• kitchen units and worktops
• Utility meters and meter boxes
repair or replace anything in your home or garden that you fitted or installed,
or that was gifted to you or you took responsibility for when you moved in
ensure the condition of your home does not deteriorate because of
carelessness or general neglect, this includes:
• condensation caused by the way you are living in your home
• hoarding
keep the inside of your home in good decorative condition
carry out minor maintenance tasks such as:
• change lightbulbs or strip lights
• replace tap washers
• replace shower hoses and curtains.
When we first let you your home we will have
provided it to you in a condition that we expect you
and us to maintain.
Please do not paint the exterior of your home or any internal fixtures or
fittings such as kitchen units, gas fires and windows without our written
permission.
OUR RESPONSIBILITIES
We may charge you for fixing a problem with your home it if it was caused by
neglect or misuse of your home by you, your household or your visitors.
It is our responsibility under the tenancy agreement to keep:
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the exterior of your home and its basic structure in good repair
in good working order installations such as central heating, water heating
and for the supply of gas, electricity etc, where these are provided by us
common areas in reasonable repair and fit for use
the exterior of the property and any common parts in a good state of
decoration
Any damage caused by the emergency services (police, fire brigade etc.), for
example, in forcing entry to your home, may be recharged to you depending
on the circumstances. We will consider each case individually.
Access to your home may be required immediately in an emergency, for
example if a leak is causing damage or threatening someone’s safety. Should
we be unable to gain access in an emergency we may need to force entry into
your home.
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