Tenant Handbook Final - Manual / Resource - Page 20
Home Condition
ROUTINE
WITHIN 20 WORKING DAYS
These are non-emergency issues and they will be assessed and prioritised
based on the type of issue being reported, the level of inconvenience to you and
your individual needs. We will aim to get to you as soon as possible, but it will be
no later than 20 working days. We may need to arrange for someone to inspect
the issue before we book a repair, and appointments may be grouped together
based on where you live.
SERVICING
This includes statutory and regulatory requirements such as gas and electrical
safety checks etc. and other health and safety works that are required to keep
people safe. Failure to regularly complete such safety checks may put you, your
neighbours, our staff and Cornerstone’s property at risk. Reasonable access
must be given to Cornerstone and our contractors, failure to do so may result in
legal action being taken.
PLANNED OR REGULAR MAINTENANCE
This work is not required to be completed immediately, but is required to keep
the property in long-term good order.
Improving or altering your home
You may make improvements or alterations to your home provided you obtain our
written permission before you carry out any work. We may ask for further details of the
work you are planning to do and the qualifications of those doing it. We may also ask
you to reinstate the home to the way it was before when you leave.
Planned work requires specification and planning and is generally grouped
together and then carried out as part of a programme of works. It includes
things like:
•
roof repairs
•
kitchen or bathroom replacements
•
whole home improvements
Regular maintenance includes things like:
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•
external painting and decorations
•
grounds maintenance
•
cleaning.
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