Tenant Handbook Final - Manual / Resource - Page 23
Home Condition
Home Condition
FLOORING
We do not normally provide carpets or other floor
coverings. If there were floor coverings when you
moved in these are normally gifted to you and
you will need to replace them if they become
damaged. We may also ask you to remove them
when you move out if they are not in a suitable
condition for the next tenant. Please don’t use
laminate or wooden flooring in flats above ground
floor as this can often cause a noise nuisance for
tenants below.
TV AERIALS
If your home is not serviced by a communal TV
aerial you will need to provide one yourself, unless
it has been left in situ by the previous tenant. In
either case, maintaining or replacing it is your
responsibility. Aerials are not allowed to be
positioned on chimney stacks.
If your television is serviced by a communal TV
aerial and a fault occurs, please first check to
ensure that your own equipment is not at fault.
Check with a neighbour to see if they have the
same problem. If this is the case, please contact
the maintenance team but bear in mind this is not
considered to be an emergency.
CABLE AND SATELLITE TV
Your home may have the facility to be connected
to cable TV, please contact us if you’re not sure.
You will need our written permission if you wish to
install a satellite dish as there are planning rules
around the positioning of it which needs to be
taken into consideration.
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What we expect of you
What you can expect from us
Problems with your home reported
promptly
We will aim to respond within the timescales
stated here
Only call our emergency line if it is a
genuine emergency
A response from us within 24 hours if it is an
emergency
That you look after your home,
keeping it clean, tidy and free from
damage or neglect
A home that is safe, secure and well maintained
You get our written permission
before improving or altering your
home
We will not unreasonably refuse you permission
to make positive changes to your home.
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