Tenant Handbook Final - Manual / Resource - Page 5
Contents
Tenant handbook
CONTENTS
CONTENTS
KEEPING IN TOUCH
How we will stay in touch with you and how you can contact us
and access information.
HEALTH, SAFETY AND SECURITY
6
LIVING IN YOUR COMMUNITY
8
PAYING YOUR RENT
Ways to pay and how we deal with non-payment.
10
4
Ways to move, what’s expected when you move.
YOUR DATA
12
Information about how we collect and store your data.
30
40
43
INFORMATION, ADVICE AND SUPPORT
KEEPING YOUR HOME IN GOOD CONDITION
How to report problems with your home, how we will respond,
your responsibilities and ours.
Being a good neighbour, dealing with nuisance and anti-social
behaviour and domestic abuse.
MOVING HOME
YOUR TENANCY
Information about your rights and responsibilities as a tenant
and ours as your landlord.
24
electrical safety checks and what is required of you.
HAVING YOUR SAY
How to give us feedback, make a complaint or to get involved in
shaping our services to you.
Our responsibilities for keeping you safe, including gas and
16
Useful info on things like getting on-line, money worries, health
and wellbeing, local authority contact details.
44
5