Tenant Handbook Final - Manual / Resource - Page 6
Keeping in touch
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Keeping in touch
KEEPING IN TOUCH
MYTENANCY
This is an online portal where you can update your
personal details, check your account balance,
view your rent account, report repairs, update
your personal details and contact us online. To
access your account go to cornerstonehousing.
mytenancy.co.uk and select create account.
We’d like to keep in touch with you during your tenancy and we
will do that in various ways including:
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Our website - www.cornerstonehousing.net
Facebook - Cornerstonehousingpeople
Email
Text
Phone call
Letter
Visits to your home
Surveys
Newsletters
Annual Tenant Report
TO REPORT A PROBLEM WITH
YOUR HOME
Email - repairs@cornerstonehousing.net
Text - 07491 163432 and start your message with
“Repair” to report a repair
Phone - 01392 424344
8.30am-4.30pm (Monday-Thursday) 8.30am-3.30pm
(Friday)
If it is outside office hours and your repair is an
emergency call 07899 916301.
Please refer to page ** to check if the problem is
considered an emergency.
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FOR OTHER TENANCY, RENT OR NEIGHBOURHOOD ENQUIRIES
Email – mail@cornerstonehousing.net
Text us on 07491 163432, start your message with:
“Rents” to contact us about your accounts,
“Bal” to get your account balance
“Allpay” to get your Allpay reference number
“DD” to set up or change a direct debit
Phone - 01392 273462
(Opening hours: 9am - 5pm Monday to Friday)
If you need to write to us our address is
Cornerstone House, Western Way, Exeter, EX1 1AL.
What we expect of you
What you can expect from us
That you give us an
opportunity to respond to you
within agreed timeframes.
We will acknowledge your contact with us, usually
by the end of the next working day. A full response,
where possible, usually within 5 working days.
Where possible we will communicate with you in a
way that suits you.
Respect and honesty and we will be polite and
professional.
That you treat all of our staff
with respect.
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