Tenant newsletter final - Flipbook - Page 17
Enforcement action includes formal warnings, behaviour contracts, court orders and eviction.
All of these can be used to try and stop residents behaving in an anti-social way. Eviction is
always a last resort as we always try other methods of resolving the problem before someone
loses their home.
When proceeding with enforcement action this includes gathering evidence from residents,
victims, witnesses and partner services like the police or environmental health o昀케cers. We
then decide if we have enough evidence to prove that the resident has caused the anti-social
behaviour, and if they have had enough support to change their behaviour.
If that is the case and the problems continue, we can apply for a court order for possession
of their home as a last resort. We provide the evidence to the court, the resident has a right
to defend themselves and there is a hearing where the evidence is decided on by the judge.
This process can take a long time, and cost a lot of money, as there are often multiple court
hearings and the courts are very busy.
However, we can usually access other types of court orders quickly to help keep people
safe. This can include an injunction which tells a resident to behave in a certain way or stop
behaving in a certain way. If they don’t follow what the court orders, it can be considered
contempt of court, which can carry a prison sentence or a 昀椀ne.
Other ways that we can to try to resolve ASB include neighbourhood agreements between
residents, mediation (helping people talk safely together), meeting with our residents to talk
about positive things that can be done with our support in the neighbourhood and improving
the environment.
We also asked you “How would
you like to report ASB?” and
received the following response;
Considering this feedback, we will be making sure our website can make it as easy as possible
to report any problems or provide evidence for an existing case. We will also continue to
ensure our customer service advisors have the best information available to them and have the
most e昀昀ective ways to raise any issues you report with your housing o昀케cer.
Here are some comments from residents about ASB;
The street is a mess, people
leave bins in the street all
week, furniture and other
rubbish in front gardens.
This creates a lack of
respect in general for the
community environment. It
didn’t used to look like a
rubbish dump.
Make sure all main
entrance door shut
after a certain time via
timer to stop homeless
etc getting in to sleep
in alcoves etc
“Noise complaints
need to be addressed
promptly”