Food and Health & Safety Service Plan 2023-24 - Flipbook - Page 25
SERVICE DELIVERY
3.2 Investigations
Food and Health & Safety
Approximately 450 complaints were received in 2021/23 about food and food premises
and these are shown in appendix 14. This was fewer than in previous years, possibly
due to the COVID-19 epidemic and in 2023/24 we expect to receive approximately 300
complaints. Our Common Food Complaints Guide contains self-help advice on common
food complaints together with a brief explanation and suggestions for when to contact
us or take some other best course of action.
Report a complaint about a food business.
In 2021/23 we dealt with 112 health and safety-related complaints and this year it is
anticipated we will receive approximately 50 complaints. The Food and Safety Team will
investigate instances of poor working practices, injury or illness.
We expect to receive approximately 140 RIDDOR noti昀椀cations in 2023/24. RIDDOR
noti昀椀cations are investigated in accordance with published criteria, including the
Health and Safety Executive’s Incident Selection Criteria guidance.
From April 2023, the Food and Safety Team has responsibility for enforcement of
smokefree legislation and for dealing with smoking in enclosed and substantially
enclosed places. We anticipate receiving complaints about this in 2023/24.
The Food and Safety Team reacts to intelligence from other agencies such as the
emergency services, other council departments and third-party complaints.
Competent, authorised o昀케cers assess all complaints and reports and prioritise their
response in accordance with the risk to public health and safety, published guidance,
codes of practice and other relevant criteria. An outline of projected food safety and
health and safety service demands in 2023/24 can be found in appendix 6.
This scheme is operated
in partnership with your
local authority
FOOD HYG ENE RAT NG
This scheme is operated
in partnership with your
local authority
FOOD HYG ENE RAT NG
VERY GOOD
URGENT IMPROVEMENT
NECESSARY
WE ARE EASTSUFFOLK
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