Food and Health & Safety Service Plan 2023-24 - Flipbook - Page 29
SERVICE DELIVERY
3.5 Advice
Advice is provided primarily via the council’s websites.
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East Su昀昀olk Council - www.eastsu昀昀olk.gov.uk
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East Su昀昀olk Means Business - www.eastsu昀昀olkmeansbusiness.co.uk
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Su昀昀olk Coastal Port Health Authority - www.porthealth.uk
Our websites provide direct advice, information and online services 24 hours a day, 7 days a
week and contribute to the Strategic Plan Priority of Delivering Digital Transformation. This
information is available for businesses, employees and visitors along with a contact form which
allows people to request advice without having to be redirected from the Customer Services
Centre.
Food and Health & Safety
Our food businesses and our other customers regularly seek advice and assistance from
us about food safety and health and safety matters. Enquiries that cannot be answered
via signposting to our website and other relevant information sources are generally
dealt with by email. Appendix 15 shows that in 2021/23 the Food and Safety Team
answered approximately 780 requests for food safety and health and safety advice.
Our team o昀昀ers a free, informal 30-minute telephone or online chat to assist businesses
in complying with food and safety regulations.
The team is noti昀椀ed of events via event licence applications, Temporary Event Notices,
East Su昀昀olk Safety Advisory Group (SAG), applications to use council land and by other
agencies. We use this information to help us target the provision of valuable information
about food safety and health and safety.
61 events were noti昀椀ed to the East Su昀昀olk SAG and 15 events were reviewed at SAG
meetings attended by the event organisers.
Further information about the role of the SAG and further guidance on running events
safely is available on the Su昀昀olk Resilience website.
WE ARE EASTSUFFOLK
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