Universal-Credit-Guide-for-Private-Landlords - Manual / Resource - Page 16
SECURE FORM BY POST
NON SECURE FORM BY EMAIL
You will receive a notification by post to let you
know if the APA request has been Successful or
Unsuccessful
You will receive an email acknowledgement to let
you know the UC47 form has been received
If Unsuccessful you will not be given the reason
why as this is sensitive information and the
DWP are unable to share this
You will receive a notification by email to let you
know if the APA request has been Successful or
Unsuccessful
If Unsuccessful you will not be given the reason
why as this is sensitive information and the DWP
are unable to share this
What should I do next?
If you are particularly concerned about a case, and you feel the tenant will not be able to manage, or
they are at threat of eviction—you can speak with your local Landlord Single Point of Contact,
sometimes called the Landlord Liaison Officer, who is based at your local Jobcentre. Contact details for
your Local Landlord Liaison Officer are on page 27.
You will need to communicate with your tenant to ensure they understand their rent element will be
included with the UC award they receive and that it is their responsibility to pay rent
See page 22 for further information on actions you can take when you have a tenant that is unlikely to
pay rent. A Lowestoft Local Landlord has shared his experiences with tenants that have moved over to
UC and shared some of the procedures he has developed to help mitigate some of the issues he has
faced.
*** This guide has been developed to help you look at ways you can apply for an APA should your tenant be unlikely to pay
rent or have rent arrears. It is important to remember the ethos of UC and that it has been introduced to encourage
claimants to manage their monthly UC payment the way people do when they are in work. APA’s are part of UC to ensure
those that have complex needs or have created rent arrears are not put at risk of losing their home. This guide has shown
you examples of how you can share important information with the DWP to help them award an APA where appropriate. It
is not exhaustive and there will be other ways you can share this information. Where possible information should be
shared via the claimants online journal. If you are in a position to work with your tenant and highlight this, information will
be shared with the DWP in the most efficient way. You can also call DWP on 0800 328 5644 to notify of any concerns that
you may have about a Claimants financial capability***
16
Universal Credit/Information for Landlords
April 2018
www.gov.uk/universal-credit
DWP service centre 0800 328 5644