Universal-Credit-Guide-for-Private-Landlords - Manual / Resource - Page 20
Assisted Digital
Support help to make and maintain
a Universal Credit claim
Q. What should my tenant do if they do not
have access to a smart phone, tablet,
computer or the internet?
The UC claim should be made online, if the
tenant is able to use online services
themselves they can access PC’s, and free
Wi-Fi at a number of locations across East
Suffolk. There is a handy digital map on the
East Suffolk website that you can use to
help your tenant find a suitable location.
Visit www.EastSuffolk.gov.uk and look for
Benefits and Universal Credit.
Q. What should my tenant do if they need
support to get online and claim?
If they are able to claim online, and
maintain their claim online with some
support, Suffolk Coastal and Waveney
District Councils are happy to help. They
can visit us at one of our Customer Service
Centres located at the Marina in Lowestoft
or Beccles, Woodbridge and Felixstowe
Libraries.
If your tenant would need extensive support
to claim and maintain their claim online,
and support from Suffolk Coastal and
Waveney District Councils, or a friend or
family is not a reasonable option for them,
20
Universal Credit/Information for Landlords
April 2018
they can make a claim over the phone. They
would need to call 0800 328 5644.
Q. What should my tenant do if they don’t
have an email address?
Your tenant will need an email address to
apply for UC. This will enable the DWP to
send alerts regarding their online journal
activity to your tenant. If they don’t already
have an email address they will need to
open one. There is a handy guide to
opening an email account available within
the FAQ’s on East Suffolk's Universal Credit
page, should they be worried about opening
an account.
For further information on the support
available see page 28.
Suffolk Coastal and Waveney District
Council have produced a leaflet to raise
awareness of Personal Budgeting Support
and Assisted Digital Support. You can
obtain a PDF of these leaflets for use with
your tenants by emailing
BenefitsLiaison.EastSuffolk@angliarevenue
s.gov.uk
www.gov.uk/universal-credit
DWP service centre 0800 328 5644