Universal-Credit-Guide-for-Private-Landlords - Manual / Resource - Page 25
Q. What aspects of UC Full Service do you
feel have worked particularly well?
The third party telephone conference call
has been useful in helping us discuss
awards with DWP, when a tenant agrees to
this (further information regarding third
party telephone calls is available on page
18).
The ability to recover rent arrears from a
tenants UC award has been particularly
useful (further information regarding third
party deductions for rent arrears is
available on page 17).
Q. Have you been able to overcome these,
and if so how?
UC has been proven to get more people into
work, those with the ability to work. We
have seen this with a few of our tenants.
The Jobcentre have introduced a Landlord
Liaison Officer which we will find beneficial,
especially when it comes to identifying
vulnerabilities and those unlikely to pay
rent.
We have developed our own practices to try
and ensure all factors that mean an APA
would be appropriate are included in the
decision making by DWP– we use the
template letters mentioned overleaf and
will accompany tenants to their work coach
interview where appropriate and necessary.
We have developed our own practices to try
and ensure the DWP recognise a claimant
has complex needs and perhaps is unable
to manage their UC award– using our
template letters mentioned overleaf and
accompany tenants to their work coach
interview where appropriate and necessary.
When errors occur with some cases,
building a good working relationship with
our local council and local DWP
representative has helped understand why
an issue has occurred and also escalate
the issue with DWP.
25
Universal Credit/Information for Landlords
April 2018
www.gov.uk/universal-credit
DWP service centre 0800 328 5644