Universal-Credit-Guide-for-Private-Landlords - Manual / Resource - Page 26
Is there any other support
available for my tenant and me?
Q. Is there any other support available
locally that can help my tenant prepare and
manage the change to UC?
Yes. In Suffolk Coastal and Waveney there
are several organisations that offer support
to tenants, those at risk of homelessness,
those that have a housing related issue and
those with complex needs.
All Jobcentres in the area will have a
customers with complex needs plan, and
they are focused on putting the customer at
the heart of everything they do. They will
have an officer dedicated to helping
customers with complex needs and they
also have Disability Employment Advisers
whose role is to work with work coaches to
promote engagement and activities that will
help improve a customers health and
wellbeing.
If your tenant visits us at one of our
customer service centres across Suffolk
Coastal and Waveney for assisted digital
support (see page 20) we will be able to
offer advice on local advice and support
organisations that will be able to help them.
We have included a list of organisations
below and information on the services they
provide.
Citizens Advice — there are three Citizens
Advice branches that cover Suffolk Coastal
and Waveney area. They can offer advice
on a wide range of issues and will always
focus on addressing the underlying route
cause rather than the presenting issue:
Leiston, Saxmundham & District Citizens
Advice–
26
Universal Credit/Information for Landlords
April 2018
Phone 01728 832193
Or visit leistoncab.org
North East Suffolk Citizens Advice
For Lowestoft phone 01502 518510
For Bungay phone 01986 895827
For Beccles phone 01502 717715
Or visit http://nesuffolkcab.org.uk/
Felixstowe Citizens Advice
Phone 01394 275958
Or visit www.felixstowecab.org.uk/
Home Group— Waveney and Coastal
Community Support delivers housingrelated support to customers living within
the Waveney & Coastal District Council
areas of Suffolk. Customers are referred via
the HRS Access referral gateway and are
often at risk of homelessness, are
homeless or have another support needs
such as no income, poor mental or physical
health. Phone 01502 589671 or visit
www.suffolk.gov.uk/adult-social-care-andhealth/housing-help-and-support/
Access Community Trust— Provides
Waveney residents with support, advice and
information in a safe and friendly
environment on a range of issues including:
housing, benefits and emergency needs,
money management, mental health and
substance misuse issues to information
and personalised career guidance for
training and education needs. They have a
community cafe that serves breakfast until
11.45, lunch on Wednesdays and Fridays,
and hot drinks all day all at reasonable
rates. Visit—http://www.accessct.org/
Continued ...
www.gov.uk/universal-credit
DWP service centre 0800 328 5644