Universal-Credit-Guide-for-Private-Landlords - Manual / Resource - Page 27
DIAL— DIAL provides free information and
advice to residents in the Waveney area,
regardless of age, who have a disability or
long term health condition, and their
families and carers. Visit— http://
www.lowestoftdial.co.uk/
Disability Advice Service — Provides Suffolk
Coastal disabled residents with free,
confidential and impartial advice for them
and their carers. This can include help with
Welfare Benefits and appeals
representation, help in crisis and
employment support and return to work.
Visit— https://
daseastsuffolk.wordpress.com/
Q. I have followed steps to try and ensure
my tenants rent is paid and they can
remain in their home but unfortunately I
have had to serve notice to evict– can
anyone help them?
Yes. The introduction of the Homeless
Reduction Act from April 2018 means
Suffolk Coastal and Waveney District
Councils are working with customers to try
and prevent homelessness. If you serve
notice to your tenants, you can notify our
Housing Options team who will in turn work
with the tenant, and produce a
Personalised Housing Plan for the tenant to
work through. You can email
housing.options.wdc@eastsuffolk.gov.uk
for Waveney area tenants and
housing.options.scdc@eastsuffolk.gov.uk
For Suffolk Coastal area tenants.
Q. Is there anyone at my local Jobcentre
that I can contact directly?
There are two roles at the Jobcentre that
have been introduced to help Landlords,
and to help claimants with complex needs.
sometimes called a Landlord Liaison
Officer.
Contact details below for each Jobcentre in
Suffolk Coastal and Waveney area—that are
UC Full Service Jobcentres. The pack will be
amended to include the Jobcentres that are
not yet UC Full Service as and when they
become Full Service Jobcentres. The
remaining Jobcentres are Woodbridge,
Leiston and Felixstowe, details of when they
become Full Service Jobcentres online, visit
www.EastSuffolk.gov.uk and look under
Benefits and Universal Credit.
Landlord SPOC
Lowestoft Jobcentre - James Gooch
JAMES.GOOCH@DWP.GSI.GOV.UK
01502 505068
Beccles Jobcentre - Daniel Paul
DANIEL.PAUL@DWP.GSI.GOV.UK
01502 404512
Ipswich Jobcentre - Tracey Davis
Tracey.davis1@dwp.gsi.gov.uk
01473 267918
Diss Jobcentre - Karen Scott
Karen.m.scott@dwp.gsi.gov.uk
01379 614333
Vulnerable customer SPOC
Lowestoft Jobcentre - Paula Delf
PAULA.DELF@DWP.GSI.GOV.UK
01502 504079
Beccles Jobcentre - Daniel Paul
DANIEL.PAUL@DWP.GSI.GOV.UK
01502 404512
Ipswich Jobcentre - Tracey Davis
Tracey.davis1@dwp.gsi.gov.uk
01473 267918
Diss Jobcentre - Karen Scott
Karen.m.scott@dwp.gsi.gov.uk
01379 614333
The two positions are Vulnerable customer
Single Point of Contact (SPOC) and
Landlords Single Point of Contact (SPOC,
27
Universal Credit/Information for Landlords
April 2018
www.gov.uk/universal-credit
DWP service centre 0800 328 5644