Universal-Credit-Guide-for-Private-Landlords - Manual / Resource - Page 4
would have previously claimed Jobseekers
Allowance.
Once Full Service is introduced all working
age tenants, that come to make a new claim
for one of the benefits listed on page 3, will
instead have to claim UC. For more
information regarding what would initiate a
new claim please visit
www.eastsuffolk.gov.uk/ and look for
benefits, Universal Credit
The UC assessment date is usually one
month from the date the claim is submitted.
Payment is made seven days after the
assessment date (this is around five weeks
after the online claim is submitted).
Three exceptions to this include those living
in Supported Accommodation or Local
Authority placed Temporary Accommodation
who will still have to claim Housing Benefit
for help with housing costs, although they
will have to claim UC for help with their
income replacement, and families who have
three or more children.
Families with three or more children will
have to continue to claim the original
benefits that are listed on page 3, unless,
they have been in receipt of UC at some
stage in the previous six months.
Q. How does a tenant make a claim for
Universal Credit?
There are a number of steps involved in
making a claim. The tenant will need to:
4
Visit www.gov.uk/universal-credit
Complete and submit an online claim
form
Phone the UC Service Centre on 0800
328 5644 within 28 days of submitting
their online claim to arrange an initial
evidence and claimant commitment
interview
The tenant then must attend their
appointment, supply evidence and
agree their claimant commitment—
evidence will need to include proof of
paying rent and evidence of current
rent payable
Universal Credit/Information for Landlords
April 2018
Q. Is there anything they have to do after
they apply to receive UC?
Following their first appointment with the
Jobcentre they may have to arrange further
appointments with their work coach to focus
on their work search. They can also upload
information regarding their work search on
their online journal.
The tenant will have to check their journal
regularly and keep up with any “to do’s” that
are added. To do’s are actions the claimant
must take to complete and maintain their
UC claim. A notification via text or email will
be sent to the claimant to indicate there has
been a to do added to their journal. They
must keep up with their to do’s or they risk
not completing their UC claim and the UC
award may be delayed.
Continued ...
www.gov.uk/universal-credit
DWP service centre 0800 328 5644